Trinity Health Patient Support Tech in Pontiac, Michigan
Position Title: Patient Support Technician (59)
Employee Classification: Non-Exempt/Union Grade: 0009
Division Name: Patient Care Services
I Accountability Objectives:
The Patient Support Technician functions as a collaborative member of the health care team in partnership with and
under supervision of the Registered Nurse utilizing principles of Relationship-Based Care, performs direct patient care
to a specific group of patients and coordinates activities which relate to the flow of unit processes. Actively supports
the activities of the unit based shared governance council. Promotes organizational commitment and excellence in the
patient care experience.
II Position Qualifications:
Minimum Education, Licensure / Certification and Experience Required.
Graduation from an accredited high school or GED program or equivalent.
Completion of one of the following: 1. Certification program which requires a Medical/Surgical rotation; 2.
Emergency Medical Technician (EMT); 3. Equivalent work experience as defined in Section D.
B. Licensure / Certification
If EMT - current licensure in State of Michigan.
Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working
Current Heart Saver (HS) certification.
C Special Skill / Aptitudes
Organizational and time management skills necessary to complete responsibilities of role.
Excellent customer service orientation skills necessary in order to deal effectively with various levels of
hospital personnel, outside customers and community groups.
6 months direct patient care experience within past 5 years. OR
Completion of one Medical/Surgical clinical rotation in a nursing educational program. OR
Completion of a ""Patient Care Technician"" program that requires successful completion of an externship in an
acute care facility.
Previous Health Unit Coordinator/Unit Secretary working experience preferred.
III Duties / Responsibilities:
1 Demonstrates principles of Relationship-based Care to cultivate and maintain therapeutic relationships as a
means to optimal healing and collegial functioning as an interdisciplinary care team member.
2 Provides patient care that reflects respect for patients' rights, dignity, values, culture preferences, and
expressed needs and attention to providing comfort, relieving pain, and alleviating anxiety.
3 Provides basic bedside care and selected procedures under the direction and supervision of the Registered
Nurse. Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose collection and
monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse oximetry, oxygen
setup, hand held nebulizer), dressing changes, collection of vital signs, recognition of life-threatening
conditions with initial responses and reporting, emptying and measuring drainage equipment.
4 Performs activities of daily living (ADL) appropriate to the patient's condition under the direction of and
supervision of the Registered Nurse.
5 Initiates and maintains patient medical records.
6 Manages communication for the unit including placing and receiving calls from physicians, other
departments, and visitors.
7 Maintains an accurate patient roster/census and available ready beds.
8 Assists with the provision of patient education under the direction of the Registered Nurse.
9 Integrates principles of the Personal.Connected.Journey and demonstrates Trinity Health Guiding Behaviors
to provide excellent care of self, patients, and care team members.
10 Performs basic nutritional support to patients such as bed set up, assistance with feeding, and collection and
documentation of intake and calorie count as appropriate.
11 Takes personal accountability to seek out experiences in order to maintain skills and competence.
12 Seeks and incorporates feedback concerning improvement in one's own practice, including participation in
13 Assists with the admission process by collecting selected assessment data, applying necessary equipment,
labeling patient's clothes and belongings, informing patient/family of unit routines, etc.
14 Provides individualized care consistent with the plan of care under the direction and supervision of the
15 Actively engages and participates in unit-based and other committees and indicatives that promote patient
and workplace safety, optimal patient outcomes, and satisfaction.
16 Reports changes in patient condition to the Registered Nurse in a timely manner.
17 Demonstrates proper body mechanics in performing role.
18 Performs other various duties as assigned and needed. These duties may vary depending upon the unit,
patient type and need, number and complexity of treatment provided. Additional duties may also include
non-clinical duties consistent with meeting the needs of the patient and care team.
Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy
Oakland through performing behaviors consistent with the Trinity Health Values.
III Duties / Responsibilities:
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity
Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as
other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and
In accordance with unit or departmental practice, determines that appropriate charges have been entered for the
correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per
charge capture policy/practice.
In accordance with unit or departmental practice, actively participates in on-going education and
communication regarding revenue management.
In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned
to the unit. Requests services for maintaining equipment as needed.
In accordance with unit or departmental practice, proficient with the electronic health records for
documentation, assessment, and care management, performing these activities concurrently with provision of
care throughout the shift.
V Dept/Unit Specific:
- Maintains appropriate skill level through completion of required hospital and unit based education offerings.
V Working Conditions:
In a typical day, the colleague may sit for 25%, stand for 25%, and walk for 50% of the day.
Working in the patient care environment may result in exposure to communicable diseases and hazardous
- Working weekends and holidays is necessary to meet staffing needs. Work in other units and shifts may be
assigned as necessary to also meet staffing requirements.
- Associate's position requires occasional (5-10% of work time) squatting, crawling, crouching, kneeling, and
balancing, frequent bending/stooping, and reaching above shoulder level, pushing/pulling.
Position requires the use of hands for simple and firm grasping and fine manipulating.
Position may require frequent lifting and carrying of patients/equipment other not to exceed 51 pounds.
Associates will not lift items/patients exceeding 35 pounds from the floor.
Job Number: 00101092
Location: Pontiac, MI
Organization Name: Saint Joseph Mercy Health System
Facility: SJSEMI - On Camp Hosp-Tax
Employment Type: Full time
Shift: Night Shift