Trinity Health Contingent Retail Sales Associate in Pontiac, Michigan
Under general supervision and according to established policies and procedures, performs cashiering, stocking,
inventory maintenance and customer service activities in support of retail sales operations. Operates a computerized
cash register to record items sold. Reconciles cash and register documentation at the end of the day, performs
inventory reconciliations and communicates with vendors. Performs other Department duties as assigned.
Demonstrates excellent customer services skills.
*Minimum Education, Licensure / Certification and Experience Required.*
High school diploma or equivalent required.
*Licensure / Certification:*
*Six months retail experience required.*
*Special Skill / Aptitudes:*
Strong interpersonal skills necessary to effectively greet, interact and communicate with customers, patients
and Health System employees.
Ability to understand instructions and communicate with customers.
Ability to perform calculations including receiving cash and providing change for customers.
Ability to concentrate and pay close attention to detail to ensure accuracy.
Ability to concurrently perform and prioritize multiple tasks while coping with frequent interruptions.
Presents and operates in a professional manner which commands respect, reflects a high level of competency,
and encourages collegiality.
Excellent customer service orientation skills necessary in order to deal effectively with various levels of
hospital personnel, outside customers and community groups.
*Duties / Responsibilities:*
1 Greets customers, patients and Health System employees with courtesy. Demonstrates excellent customer
services skills to provide a remarkable customer experience.
2 Organizes the cashier area to receive customers by procuring currency bags and filling cash register and credit
card machines with tape and ink as needed.
3 Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions
(e.g., employee/customer discount). Identifies items and matches to the appropriate department key.
Receives cash, checks, credit cards, etc. and processes as appropriate.
4 Assumes accountability for cash, etc. at the end of each shift by verifying register tapes, posting necessary
adjustments. Assists with balancing cash drawers. Complies with Health System and Department policies,
procedures, practices and regulations when handling currency, checks, charges, etc.
5 Ensures cash drawer has the appropriate level of cash available and obtains additional change as necessary.
6 Maintains food product inventory including ordering from approved vendors, monitoring inventory levels to
maximize turnover and minimize spoilage and waste. Maintains adequate inventory controls in the sales
7 Attends meetings as required.
8 Trains new staff.
9 Participates in inventory level analysis and communications with vendors.
10 Appropriately utilizes downtime to assist Department operations.
11 Performs other duties as assigned.
Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy
Oakland through performing behaviors consistent with the Trinity Health Values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity
Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as
other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and
Supports and conducts one's self in a manner consistent with customer service expectations.
- Ability to stand, bend and walk for up to 100% of work time.**
- Able to lift at least 50 lbs.**
Job Number: 00109777
Location: Pontiac, MI
Organization Name: Saint Joseph Mercy Health System
Facility: SJSEMI - On Camp Hosp-Tax
Employment Type: Part time
Shift: Rotating Shift