Trinity Health Certified Medical Assistants in Pontiac, Michigan

Exciting new opportunities for Certified Medical Assistants (Recent Grads Welcome!)across St Joseph Mercy Oakland's continuously expanding network of Physician Practice, Specialty Clinics and Urgent Care sites!

St. Joseph Mercy Oakland is GROWING and looking for Medical Assistants immediately for these offices:

  • Bloomfield Obstetricians – Bloomfield, MI

  • Affinity Pediatrics – Waterford, MI

  • Union Lake Pediatrics – Commerce Township, MI

  • Lake Orion IM Pediatrics/ Urgent Care – Lake Orion, MI

  • Network Float Pool (Physician Practice Offices) – Pontiac, MI and surrounding communities


  • Most positions are benefits eligible including medical, dental and vision insurance

  • Retirement savings program

  • Tuition reimbursement program

  • Referral bonus opportunities

  • Corporate discounts

  • Internal growth opportunity


Accountability Objectives:

In accordance with physicians' treatment plans and according to established procedures assists with patient

examinations by performing and documenting basic clinical services necessary to provide for care, comfort and safety

of patients at Physician Practice locations. May perform a variety of clerical duties in order to support patient and

billing records.

Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

High School Diploma or GED. College preferred.

Associates Hired After 1/1/14: Graduate from an accredited National Commission for Certifying Agencies

(NCCA) Medical Assistant program, or three years of applicable experience.

Licensure / Certification

Current certification within 90 days of hire:

  • American Association of Medical Assistants (AAMA)
  • American Medical Technologists (AMT)
  • National HealthCareer Association (NHA)
  • National Center for Competency Testing (NCCT)

  • Current Basic Life Support for the Health Care Provider certification.

Special Skill / Aptitudes

Demonstrate communication skills necessary to deal effectively and tactfully with a variety of patients and staff. Ability to stand/walk for up to 80% of work time. Ability to bend, stoop, twist, and/or pull in order to assist and/or support patients up to 100 pounds in turning, arising. Abililty to push wheelchair patients up to 300 pounds. Organizational skills in order to multi-task, work under time constraints and adapt to medical situations. Strong computer skills necessary, with prior experience working in various electronic health information based systems such as: HealthQuest, PowerChart, NextGen and FirstNet. Demonstrated experience in medical terminology. Basic knowledge of Current Procedure Terminology (CPT), ICD-9 coding, ICD-10 preferred. Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

Previous direct patient care experience preferred.

Knowledge of medical insurance, and third party billing preferred.

Duties / Responsibilities:

1 Provides clinical support to assigned clinical team including chart assembly, room set-up, preparation of patient for physician examination, assistance during exam and follow through of physician orders and plan of care and tracking of ancillary tests.

2 Performs assigned clinical procedures including phlebotomy and laboratory on-site testing,

electrocardiograms, tympanograms and other procedures as demonstrated through annual competencies and certifications as applicable. Demonstrates ability to identify abnormal versus normal test results and according to policy and procedure records test results and communicates test results to the physician.

3 Administers medication as directed by physician.

4 Responsible for patient chart documentation in accordance to policies and procedures.

5 Triage patients, follows established protocols. Assures appropriate advice is given to patients and families. Assures Managed Care Guidelines are adhered to in terms of patient access. As required, reinforces discharge instructions with patients under the supervision of the physician.

6 Schedules diagnostic procedures, provides referrals to appropriate physicians and as necessary, notifies Admitting Department and appropriate hospital personnel of any inpatient admissions.

7 Maintains adequate medical supplies in clinical areas, stocking all exam rooms daily. Assures adequate level of inventory at all times. Cleans and maintains equipment.

8 Participates in staff meetings, educational in-service programs and completes required continuous training and


9 Understands Managed Care gatekeeper concepts and other insurance based products to include benefits, waivers and provider status of eligibility. Obtains prior approvals and precertification as needed.

10 Understands basic coding which includes ICD-9/ICD-10 and CPT (Current Procedural Terminology) codes. Can utilize the billing sheet appropriately.

11 Demonstrates awareness of and sensitivity to patient rights policy. Demonstrates awareness of legal issues in all aspects of patient care and actively supports risk management.

12 Demonstrates an understanding of appropriate emergency response and codes protocols and has the ability to

adapt successfully to emergency medical situations, i.e., remaining calm, providing appropriate direction, etc.

13 Implements quality control programs by reviewing and logging all quality controls and acting appropriately

when results read out of range. May be required to participate in proficiency testing to ensure annual competency.

Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy

Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts one's self in a manner consistent with customer service expectations.

Working Conditions:

  • Ability to stand/walk for up to 80% of work time. Uses proper body mechanics to bend, stoop, twist, and/or

pull in order to assist and/or support patients up to 100 pounds in turning, arising. Ability to push

wheelchair patients up to 300 pounds.

  • Working in a patient care environment may result in exposure to communicable diseases and hazardous


  • Weekend, holiday and evening work may be required.

  • May be required to perform fireman's (two-way) carry of patient utilizing stairs.


Job Number: 00110935

Location: Pontiac, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - Off Camp Hosp-Tax

Employment Type: Full time

Shift: Day Shift

Hours: 40