American Express Training Product Manager in Phoenix, Arizona
It takes exceptional people to create exceptional products.
This Training Product Manager is an integral member of the Change Management team within the Enterprise Program Management Office (EPMO), supporting the Solution Delivery Life Cycle (SDLC) and Technology Investment tools and processes. This role will primarily develop Training content including: computer-based, instructor-led, checklists, guides, and FAQs.
About the team: The EPMO Change Management team is responsible for collaborating with internal Product teams to assess how an EPMO-driven change to a tool or process will impact the end-user community, and ensure successful adoption through meaningful training, communication and end-user support.
As a key link in the Product development process, no two days here will be the same, but there are some things you can count on doing: * Work with customers, key stakeholders and Product owners to support learning strategies.
Work with Subject Matter Experts to identify the target audience, training needs, and to develop appropriate learning plans to engage participants.
Create storyboards for training development.
Produce content to up-skill end-users on new processes, tools, and enhancements.
Align content with Leadership and internal Product Owners.
Proactively identify opportunities for enhancements to current Training content.
Develop job aids in various media to allow for real-time troubleshooting.
Are you ready to be at the center of it all?
3 years of relevant experience.
Bachelor’s Degree in a related field is preferred.
Experience in developing end-to-end Training content in various media platforms.
Knowledge of SDLC Tools and Processes.
Ability to work in a fast-paced and fluid environment.
Knowledge and experience with Agile methodologies.
Experience with Jira and CA Agile Central (Rally).
Excellent communication and presentation skills (verbal and written).
Strong PowerPoint knowledge.
Experience with Articulate Storyline, GoAnimate, and Camtasia is highly preferred. At the core of Product Management
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
Business Case Development
/Employment eligibility to work with American Express in the U.S. is required as the company will not pursue Visa sponsorship for these positions./
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express. Don’t make a difference without it.
Don’t live without it.
Title: Training Product Manager
Requisition ID: 19002874