Oakwood worldwide Reservation Specialist I in Phoenix, Arizona
Reservation Specialist I
ARE YOU LOOKING FOR GREAT CAREER OPPORTUNITIES?
DO YOU WANT TO WORK WITH A FUN TEAM WHERE CUSTOMER SERVICE IS NUMBER ONE?
If yes, you could be Oakwood’s nextReservation Specialist I!In this exciting position, you will be the heart and soul of your team's business operations and activities. You will anticipate the needs of your manager, our clients and fellow team members and assist in resolving operational and administrative issues before they arise. At Oakwood Worldwide, we know that satisfied associates make for satisfied clients and guests. Oakwood promotes from within!
Your Hours and Location:Applicants must be available to work between the hours of 7:00 AM – 6:00 PM M-F. (Please note these hours will reflect either Pacific Standard Time or Eastern Standard Time). OurPhoenix office is conveniently located just off the I-17 at the Dunlap exit near the Metro Center.
Customer Service - Sales – Reservations –- Administration
What’s In It for You?
TheReservation Specialist Iwill be the liaison between the customer and internal/external providers via epic e-procurement system and other reservation platforms. They will perform needs assessment, gather and presenting housing options, and initiate the booking process.
Oakwood also has recognition and awards plus competitive compensation and benefits:
Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Multifaceted Learning Opportunities / Educational Reimbursement / Paid Vacation & Sick Leave / Child Care Reimbursement / Direct Deposit Payroll and much more!
What Your Day Is Like
• Respond to a large volume of requests for housing options
• Administer ongoing lead management: create leads from incoming calls and check status of pending leads
• Partner with internal and external providers
• Act as resource for traditional and alternative housing solutions to convert opportunities into move-ins
• Adhere to customer and supplier rules regarding confidentiality and neutrality
• Utilize customer-specific software, if applicable
• Respond to all internal/external emails within needed response time
Best Candidates Will Have
High School Diploma or equivalent
1-2 years in a customer service or sales environment.
Ability to adapt to an ever changing, high energy, high volume environment.
Knowledge of hospitality, apartment management, or relocation industry.
Oakwood is the premiere global provider of Corporate Housing Solutions
Headquartered in Los Angeles, California, Oakwood Worldwide is the world’s largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry’s most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professional. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers.
If you want to work in a fun, pro-employee, professional environment, join our industry leading team today!
OAKWOOD®is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.OAKWOOD®does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.