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UnitedHealth Group Pharmacy Customer Service Representative - Phoenix, AZ in Phoenix, Arizona

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

As a Pharmacy Customer Service Representative you’ll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It’s a fast paced, high volume environment where our members are counting on us to deliver these important, sometimes life-saving medications in an accurate and efficient manner.

Primary Responsibilities:

  • Enter prescriptions and verify appropriate and accurate information

  • Contact patients, pharmacists and doctor's offices to resolve claims issues

  • Process prescriptions (from intake to order completion)

  • Resolve customer issues; ensuring accurate information is provided

This role is equally challenging and rewarding. Strong attention to detail and computer skills are required as you confirm prescription orders and information for the automated fulfillment for accuracy. It’s a fast paced, high volume environment where accuracy is essential. The role also requires you to monitor products that have been recalled to ensure safety protocols are followed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What are the reasons toconsider working for UnitedHealth Group? Put it all together -competitive base pay, a full and comprehensive benefit program, performancerewards, and a management team who demonstrates their commitment to your success. Someof our offerings include:

  • PaidTime Off which you start to accrue with your first pay period plus 8 PaidHolidays

  • MedicalPlan options along with participation in a Health Spending Account or aHealth Saving account

  • Dental,Vision, Life& AD&D Insurance along with Short-term disability andLong-Term Disability coverage

  • 401(k)Savings Plan, Employee Stock Purchase Plan

  • EducationReimbursement

  • EmployeeDiscounts

  • EmployeeAssistance Program

  • EmployeeReferral Bonus Program

  • VoluntaryBenefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at:

Required Qualifications:

  • High school diploma/GED or higher

  • 6+ months of customer service experience

Preferred Qualifications:

  • 6+ months of Pharmacy experience

  • Arizona Pharmacy Technician License and registration or Pharmacy Technician Trainee License

  • Nationally Certified Pharmacy Technician (PTCB)

  • Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system application

Getting it right here with our pharmacy team is just the starting point for excellence, impact and purpose in your career. Join us and take everything to another level. Learn more about how you can start doing your life’s best work.(sm)

*PLEASE NOTE* The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: health care, healthcare, Managed Care, Pharmacy Technician, Optum, OptumRx, UnitedHealthcare, pharmacy, pharmacy technician license, UnitedHealth Group, retail pharmacy