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UnitedHealth Group Manager Clinical Pharmacy, Patient Care - Phoenix, AZ in Phoenix, Arizona

The Manager Clinical Pharmacy, Patient Care is accountable for managing the daily clinical pharmacy operations including: monitoring standard call center performance metrics (ACW, ACD, AHT, Abandoned rate etc.), ensuring client contractual obligations are met, , and appropriate clinical and regulatory guidelines are followed for compliance. Additional primary responsibilities will include the following:

  • Responsible for management of approximately17 direct reports (Pharmacists & Technicians)

  • Handle recruiting activities for department staffing, including establishingcandidate requirements and compensation levels

  • Establish departmental performancestandards for team performance including but not limited to productivity,quality, and attendance and provides regular feedback to team regarding theirindividual achievements or opportunities for improvement

  • Manage client implementation process, including hiring and training for new member volume, implementing all clientspecific processes and coordinating with client and implementation teams on allclinical programs/services being implemented for operational support via the clinical call center

  • Supports, plans, and prepares forclient site visits, regulatory audits,

  • Collaborate with team leaders tooptimize operational processes and identify opportunities to improve quality

  • Work with team leaders to developplans and priorities that address/resolve operational challenges

  • Other duties as assigned by Sr.Director, Pharmacy Services - Clinical Engagement

  • This position is onsite in Phoenix,Arizona

Required Qualifications:

  • BS or Pharm D degree required

  • Active, unrestricted Pharmacistlicense in Arizona

  • 2+ years of experience in aleadership/management role, preferably within retail pharmacy or clinicalsetting

  • 2+years of experience with operational management including metrics related to clinicalpharmacy and/or call center

  • Experience mentoring/coaching staff,building morale, promoting team engagement

  • Adept with conflict resolution relatedto pharmacy operations and/or call center

  • Ability to determine the needs ofeach individual team member and assist them in achieving set goals

  • Proficient with Excel, Word, Outlookand PowerPoint

  • Highly motivated and self-directedwith the ability to motivate the team

  • Ability to interact crossfunctionally within the organization, assess various viewpoints and arrive at asolution that best meets organizational needs

  • Excellent time management,organizational, and prioritization skills and ability to balance multiplepriorities

  • Ability to effectively presentinformation and respond to questions from groups of associates, managers,senior leadership, and clients

  • Adaptable and able to move withchange, while maintaining a positive attitude and a strong role model for theteam

  • Willing to work flexible hours in afast paced environment

    Preferred Qualifications:

  • Direct call center experience highlypreferred

  • Strong written and verbalcommunication skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity/Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass adrug test before beginning employment.

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