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UnitedHealth Group Clinical Administrative Coordinator - Phoenix, AZ (Loop 101 and N 27th Ave) in Phoenix, Arizona

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full-time (40 hours/week) Monday - Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am-6:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 20414 N 27th Ave, Phoenix, AZ 85027.

Primary Responsibilities

  • Manage administrative intake of members

  • Work with hospitals, clinics, facilities and the clinicalteam to manage requests for services from members and/or providers

  • Process incoming and outgoing referrals, and priorauthorizations, including intake, notification and census roles

  • Assist the clinical staff with setting updocuments/triage cases for Clinical Coverage Review

  • Handle resolution/inquiries from members and/or providers

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • HS Diploma or GED

  • 2+ years of customerservice experience

  • Experience with MS Word,Excel and Outlook (ability to create, edit, send)

Preferred Qualifications

  • Experience working withinthe health care Industry and with health care insurance

  • Experience working in a hospital,physician's office or medical clinic setting

  • A clerical or administrativesupport background

  • Knowledge of ICD-9 and CPTcodes

  • Experience working in acall center

Join us today and we can provide you with meaningful challenge that can result in a strong sense of impact and fulfillment. It’s truly an opportunity to do your life's best work. SM

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Key words: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims

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