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UnitedHealth Group Clerk - Phoenix, AZ in Phoenix, Arizona

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare . Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare ’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

As a Clerk in OptumCare , primarily responsibilities include the screen and distribution of incoming electronic faxes, faxing back approvals and other notifications, moving electronic records into member’s Macess folders, tracking volume of faxes by type (prior auth, expedited, admits, clinicals), batching letters for mail distribution, sending letters via UPS and prepping denial letters for mailing. Responsible for ordering supplies for the Utilization Management and Claims Department. Works independently with minimal supervision. Demonstrates schedule flexibility, such as available for overtime or ability to make shift changes.

Primary Responsibilities:

  • Utilize / maintain applicable office equipment and systems (e.g., fax; scanner; phone systems; personal computers)

  • Utilize / maintain relevant software applications (e.g., Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Outlook; Access; Right Fax; OnBase; Filemaker)

  • Utilize / maintain relevant platforms and systems (e.g., claims processing; FACETS; Macess; UPS Shipping)

  • Identify and troubleshoot equipment issues when applicable before contacting repair personnel

  • Contact appropriate personnel in order to perform office equipment repairs

  • Manage / monitor / procure office supplies, goods and services

  • Limited work experience.Work on simple tasks using established procedures.

  • Depend on others for guidance

  • Work is typically reviewed by others

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 1+ year of experience in an office environment

  • 1+ years of Microsoft Office experience (Ability to create, edit, copy, send and save documents, correspondence, and spreadsheets in Microsoft Word and Microsoft Excel)

  • Typing skills of 35+ words per minute

Work Environment:

  • Service center environment with moderate noise level due to Representatives talking, computers, printers, floor activity

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum , part of the UnitedHealth Grou p family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum , incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Clerk, Customer Service, Office Support