AmeriHealth Caritas Pharmacy Technician I in Philadelphia, Pennsylvania
Pharmacy Technician I
Location: Philadelphia, PA
Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .
The Pharmacy Technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. The incumbent will handle inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.
Provide real-time support to pharmacies with point-of-service inquiries
Educate prescribers on formulary and prior authorization processes
Enter customer data and other relevant information into our documentation tool
Assist members with pharmacy benefit inquires
Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
Effectively communicate issues and resolutions to customers and appropriate internal staff
High School Diploma or equivalent required
Bachelor's degree or equivalent experience required
Active/current National Pharmacy Technician Certification (PTCB, NCCT or ExCPT) or ability to obtain one within the first six (6) months of employment
Minimum three (3) years of current/recent PBM and/or current/recent pharmacy experience required
EOE Minorities/Females/Protected Veterans/Disabled
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