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The Children's Hospital of Philadelphia Medical Secretary Division of Otolaryngology Surgical Associates in Philadelphia, Pennsylvania

WOOD CTR - Wood Building Req ID: 28971.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Shift: Days.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Employment Status: AF - Active - Regular - Full Time.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; JOB SUMMARY.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; The Medical Secretary provides administrative and clinical support to the providers including but not limited to:.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Administrative Support.and.nbsp;.and.nbsp; calendar scheduling, travel arrangements, expense reimbursements, renewals (license, DEA, hospital privileges) and other general office administrative duties..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Clinical Support includes dictation, patient appointment scheduling, patient registration, etc..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; JOB RESPONSIBILITIES.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Manages communications between assigned surgeons and PCPs, referring MDs and families..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Communication methods include EPIC inbox, dictated letters, email and phone calls..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Coordinates and maintains Outlook and EPIC calendars for assigned providers..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Manages travel arrangements and processes reimbursements for providers..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Other administrative support, including but not limited to.and.nbsp;.and.nbsp; assisting with renewals of license, DEA and hospital privileges..and.nbsp; Updating CV s and CME s..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Patient scheduling which may include - outpatient appointments, surgical scheduling, radiology testing, etc..and.nbsp;.and.nbsp; ensuring correct provider, location and visit type/procedure are selected..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Completes accurate registration, verifying current insurance information, correcting discrepancies, discussing any financial obligations patient may be responsible for (ie: co-pay, co-insurance, etc)..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Collaborates with divisions/clinics to prepare patients for their visit..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Supports and provides superior service via all points of contact while maintaining department quality and production standards:.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Collaborates to deliver a seamless, exceptional patient experience in all interactions..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Consistently uses appropriate decision making and exercises judgement at all touch points..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Follows guidelines of schedule adherence.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Embraces a culture of customer-centric behavior and focus..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Responds to inbound interactions utilizing the EMR to schedule and confirm patient appointments, complete patient registration:.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ensures compliance with all divisional policies and procedures when scheduling appointments..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Offers and activates patient portal accounts and communication options, including answering questions and resolving any user issues..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Consistently offers wait list as an option when appropriate and utilizes wait lists to fill appointment slots..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; REQUIRED EDUCATION AND EXPERIENCE.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Required Education:.and.nbsp; High School/GED.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Required Experience: Minimum 2 yea

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