Enclara Pharmacia Call Center Pharmacy Technician in Philadelphia, Pennsylvania
Are you compassionate? Motivated? Seeking to make a difference?
A career at Enclara Pharmacia means the opportunity to work with, fun, bright, caring, enthusiastic professionals who can turn tough challenges into real solutions. We recruit and develop energized people who can add meaningful value to our company, and who have a desire to enrich their careers in an expanding area of healthcare while making a positive, direct impact on patients and their loved ones’ lives.
Make a difference today and join Enclara!
Schedule: Monday through Friday: 2:30 PM to 11:00 PM, with rotating weekends
Pharmacy Technicians assist pharmacists in practicing palliative care for hospice patients in our Call Center.
Essential Duties and Responsibilities:
Produce quality of work that is above the industry average
Provide superior customer service to our hospice partners
Proficient in current technology system(s) to perform the following tasks: enter patient admissions, change an active patient to discharge/deceased status, transfer patients, update demographic changes, process refills, and documenting as needed.
Assist callers with customer service issues including FedEx package tracking and completing the CS report form to report all service failures
Assist local pharmacies with adjudication of claims
Assists with fulfillment of orders at applicable sites.
Other duties as assigned
Ability to respond to high volume inbound calls in a timely and effective manner
Excellent verbal and written communication skills
Organized: Ability to manage multiple priorities
Problem-solving skills and ability to follow through on tasks assigned
Possess unquestionable personal and professional ethics, in concert with the standards of Enclara Pharmacia.
Adaptable to change in systems and practice environment.
Education and/or Experience:
High school diploma or equivalent required
Customer service experience required
Call center experience preferred
Recent pharmacy technician experience preferred
General Windows-based computer skills
Strong typing skills with a minimum of 20 wpm
General working knowledge of Microsoft applications
Please note that Enclara Pharmacia, Inc. and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to Enclara or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Any outside recruiting services, and associated fees, if any, will be authorized only pursuant to a signed written contract approved by Enclara Pharmacia’s Legal department.
Keyword: pharmacy, healthcare, pharmacy technician, call center
From: Enclara Pharmacia