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University of Pennsylvania Assistant Director Housing Occupancy in Philadelphia, Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director Housing Occupancy

Job Profile Title

Associate Director C

Job Description Summary

The Assistant Director for Housing Occupancy serves on a team that provides oversees the day-to-day process, operations and systems that provide housing assignments for 6500 students in twelve college houses and Sansom Place graduate student housing. A thirteenth college house is coming online in 2021. Ensures full occupancy generating approximately $75 million in revenue. Provides support to the Associate Director on policy, procedure and process in support of a complex housing assignment process. Serves as an integral member of the Housing Occupancy Team.The incumbent in this position will have oversight of the returning undergraduate and all graduate housing process, provide supervision and leadership to one Assignments Coordinator, work daily in StarRez and provide support in all Housing Occupancy projects and endeavors. The Assistant Director reports to the Associate Director for Housing Occupancy.The Department of Residential and Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania. Thus, as a member of this dynamic organization, you may be expected to work outside of your regular shift during peak activity periods (eg. move-in) or when normal campus operations are suspended (eg. inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.A Bachelor's Degree is required and 3 years to 5 years of experience or equivalent combination of education and experience. Master’s degree and 5-7 years of experience strongly preferred in education or related field. Related work experience, preferably in a university housing setting. Experience using StarRez highly desirable, experience with other housing data base programs required. The candidate must exhibit excellent oral, written and interpersonal communication skills. Strong organizational skills with attention to detail and accuracy. Demonstrated experience with utilizing, managing, exporting, and interpreting data on a daily basis, to make decisions and execute duties. Demonstrated high level proficiency utilizing technology such as web applications, online systems, database software, social media, and standard office packages. Knowledge of and experience with web and desktop publishing software and utilizing social media for business purposes strongly preferred.Demonstrated ability to work independently and as part of a team, manage several responsibilities at the same time, resolve problems using initiative and sound judgment. Evidence of ability to collect, interpret, and report data and to write informational materials and reports. Must have a strong customer service orientation, including experience working with a diverse population on a daily basis to resolve problems or provide information, preferably college students and parents. Able to generate enthusiasm & work collaboratively with colleagues to achieve common goals in multidisciplinary teams. Availability and willingness to occasionally work alternative work schedule during peak activity periods or when normal campus operations are suspended.The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.

Job Description

  • Supervision 25%

  • Recruit, train, evaluate and provide leadership and supervision for one Assignments Coordinator

  • Develop and periodically review performance goals with assigned staff, providing support and leadership

  • for team in achieving them.

  • Provide and identify training and team development opportunities

  • Assignments Process 20%

  • Has overall responsibility for the returning undergraduate assignment process.

  • Responsible for graduate student housing process.

  • Manages early arrival process.

  • Participates in policy and process related review and revisions.

  • Participates in system set up and testing.

  • Creates, reviews and revises process documentation.

  • StarRez & Other Technologies 20%

  • Utilizes StarRez housing management software to insure room & resident data is accurate, update communication templates and messages.

  • Create, run & analyze reports.

  • Makes decisions & recommendations re: special requests incl. termination & housing eligibility. Handles special cases incl. students with disabilities, special medical needs.

  • Uses other University systems incl. student records system (SRS) & student billing for data & status verification, rent, fees, billing and collection.

  • Participates in StarRez process review and revisions.

  • Collaboration 20%

  • Works with staff from other University Offices (Admissions, academic departments, Facilities, Study Abroad, VPUL) to coordinate services and resolve student housing issues.

  • Serves as liaison to College House Deans.

  • Communicates procedures, deadlines, and instructions for room assignment processes.

  • Works with Deans to resolve higher level resident issues. Assists Deans with use of housing management software as needed.

  • Works as part of the Student Support Services team & may assist with or assume other responsibilities as needed to meet RHS goals.

  • Marketing & Communications 5%

  • In collaboration with the RHS Associate Director for Communications, develops marketing and social media plan for new student housing process.

  • Leads a team in the development of the Cozy on Campus program.

  • Collects, reviews and reports on data related to occupancy. 5%

  • Other duties and responsibilities as assigned. 5%

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Residential and Hospitality Services

Pay Range

$50,684.00 - $91,232.00

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

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