UnityPoint Health Oncology Care Specialist in Peoria, Illinois
Our team members are the compassionate core of who we are and how we serve. Every day we strive to live out our vision statement of “Best outcome every patient every time” through living out our FOCUS values of Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.
At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation’s fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.
Oncology Care Specialist
UnityPoint Health-Methodist Campus
Shift: Full-time /40 hrs per week Mon-Fri 8:00A-4:30P
The Oncology Care Specialist partners with patients, families, the multidisciplinary team, and community resources to provide well-coordinated, timely, compassionate, exemplary, multidisciplinary care throughout the continuum in an organized and time conscious manner. The Oncology Care Specialist also facilitates timely access to appropriate healthcare and resources for patients and their families all while maintaining active communication among all medical staff, interdepartmental staff, external customers, etc. to ensure barriers to care are removed. The Oncology Care Specialist is also responsible for coordinating and developing the lung screening program in conjunction with the Department Director.
Coordinates the care and experience of our Oncology patients through the cancer care continuum.
Schedule appointments with health care specialists and support services for the Oncology patient
Assist patients in accessing cancer care and navigating healthcare systems
Work to improve the timeliness from diagnosis to treatment for patients by identifying organizational barriers to care
Use organization, time management, problem-solving, and critical thinking to assist patients efficiently and effectively
Initiate efficiently securing appointments for patients in an effort to decrease patient outmigration/increase patient retention
Set up appointments with the financial counselors
Build trust by being accessible, accurate, supportive, and acting within scope of practice
Perform administrative duties accurately and efficiently
Support a smooth transition of patients across screening, diagnosis, and into active treatment, survivorship, and/or end-of-life care, working with the patient’s clinical care team
Arrange transportation as needed for patients
Interacts with staff, physicians, patients and families, and internal and external departments/offices to ensure customer satisfaction.
Communicates with ancillary departments to define and resolve specific problem areas and ensure continuity in patient care
Demonstrates ability to work effectively with others and promote good interpersonal rapport among others
Demonstrates win/win attitude & problem solving skills
Regularly seeks input from physicians regarding satisfaction with level of patient care and/or quality concerns
Demonstrates support for departmental and institutional leadership
Participates actively in Oncology departmental meetings and committees to promote the Oncology Program and actively seek feedback for improvement
Participate in interprofessional teams to provide patient- and population-centered care that is safe, timely, efficient, effective, and equitable
Participate in outreach and marketing to employed and independent providers to ensure they are familiar with the services provided
Maintains confidential information
Coordinates and leads the development of the lung screening program
Evaluates all lung screening orders for eligibility criteria
Analyzes the EPIC workqueue with lung screening orders on a daily basis
Effectively communicates with patients to determine if they meet the eligibility criteria for a lung screening
Thoroughly tracks all lung screening patients in electronic navigation software in a consistent, organized manner
Ensures all monthly lung screening reminder letters are sent to patients
Communicates effectively with referring providers/their offices regarding patient eligibility for a lung screening
Monitors lung screening patients to ensure compliance with follow-up recommendations from lung screening
Reviews, processes, and records follow-up recommendations from lung screenings
Coordinates any follow-up recommendations for further diagnostic workup with the ordering provider’s office
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance
Bachelors degree preferred
Some college in related field or direct and applicable work experience
- 3-5 years of experience working in a healthcare setting preferred
LPN, CMA, MOA, CHES certification(s) preferred
Demonstrate basic knowledge of medical and cancer terminology
Demonstrate basic knowledge of health system operations
Demonstrate proficiency in Microsoft Office
Advanced reading skills
Advanced writing skills
Advanced oral skills
Requisition ID: 2019-66044
Street: 221 NE Glen Oak Ave
Name: 5020 UnityPoint Health Methodist Medical Center
Name: Methodist Cancer Inst- MMCI
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 1st
External Company URL: http://www.unitypoint.org