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United Technologies Corporation Associate Director, Global Service Systems Field Service in Palm Beach Gardens, Florida

Job ID: 01334509

City: Palm Beach Gardens

State: Florida

Country: United States

Category: Information Technology, Systems

Job Type: Full Time

Description:

Date Posted:

2019-07-11-07:00

Country:

United States of America

Location:

OT553: Otis - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

Associate Director, Global Service Systems Field Service

Do you enjoy organizing and leading significant, company-wide projects? If so, then we have a great opportunity for you. As a part of the Global Service System (GSS) Field Service team, you will have the opportunity to partner with both our business and digital technology teams, gain industry knowledge, and hone your project management skills.

This position will support and work closely with cross-functional business teams and business leaders. Your job will be to plan the implementation of the GSS field service platform to the Otis North American branches. You will also work closely with upper management to ensure that the scope and direction of the project is on schedule.

Essential Responsibilities

  • Support the development of the GSS Field service platform to ready deployment to all North American Otis branch offices

  • Plan the deployment to all North American branch offices

  • Lead and support system training in branch offices as they deploy the new system

  • Develop processes that align with all customer/contractual requirements in conjunction with the broader systems team

  • Develop roadmaps and project plans

  • Identify, manage, and escalate project risks

  • Oversee development resources assigned to projects

  • Work closely with business team and leaders to define process opportunities enabled by technology

  • Maintain technical competency of assigned projects and handle day-to-day project related discussions

  • Work cross-departmentally to communicate objectives and achieve project goal

Education / Certifications

  • Bachelor’s degree

Key Qualifications

  • Prior experience as a field operations manager and / or general manager

  • Familiarization with all facets of branch service operations and processes to include maintenance, repair, testing, open order PUIs, etc

  • Ability to translate business requirements to adapt to system requirements

  • Excellent communication skills both in writing and orally. Able to conduct presentations to large organizations, as well as to executive and upper management teams

  • Strong technical background

  • Strong analytical, interpersonal & communication skills.

  • Detail oriented and strong organizational skills

Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

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Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

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