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Farm Credit Mid-America FLCA Customer Service Specialist in Owensboro, Kentucky

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.

The Customer Service Specialist (CSS) establishes, develops, and maintains strong and effective working relationships with external and internal customers, prospects, and visitors to the Retail Office. Handle daily customer transactions, monetary accounting activities, funds deposit and daily reports. Provides general administrative support for the other roles in the office.

  • FRONT LINE CUSTOMER SERVICE: Primary contact to greet and assist customers, prospects, and visitors when they visit the retail office. Answer regional customer phone calls using the Customer Care Group guide.

  • COORDINATION WITH RETAIL TEAMS: Primary contact for MAKY OC email account. Distribute emails accordingly or complete requested tasks as aligned with position descriptions, or as otherwise assigned.

  • ADMINSTRATIVE AND FACILITY SUPPORT:

  • Provide general administrative support for RVP / DRO and Retail Team.

  • Pick up and distribute mail.

  • Serve as primary contact for facilities vendors, building upkeep and maintenance.

  • Coordinate paying of bills. Order and maintain office supplies.

  • Monitor non-employee access to the building with assistance from teammates.

  • Complete monthly expense report for office credit card.

MINIMUM REQUIREMENTS

Education and Experience

This is an entry level position for a Customer Service Specialist. The primary responsibility is to coordinate customer information and become fully functional through training and on-the-job experience.

High School diploma and at least three years of successful experience in two or more of the following areas: administrative support, financially related customer service, computer operations

Here's What We Can Offer You...

Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:

  • Salary commensurate with experience

  • 15 vacation days, 15 sick days, and 9 paid holidays per year

  • 401(k) plan

  • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.

  • Fitness Incentive Program

  • Tuition Reimbursement

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

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