Westgate Resorts Gift Room Clerk in Orlando, Florida
SUMMARY Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.
DUTIES Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis. Balance money and ticket bank amounts at the beginning and end of shift. Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification. Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc. Sell attraction tickets and merchandise. Make reservations for dinner shows as needed. Provide basic directions, maps, attraction and area information to the customers as needed Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation. Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape. Verify transactions to paperwork to make sure it counterparts to the cash drawer. Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day. Daily clean and secure work place. Reconcile merchandise inventory on a daily basis. Keep ticket price boards updated. Verify each others deposits before dropping the deposit on daily bases.
SUPERVISORY RESPONSIBILITIES No Supervisory Responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to handle cash and tickets accurately and securely, enjoy working with tourists, be able to take direction well, possess strong auditing skills, have word processing and spreadsheet knowledge, have good communication skills, be a self-starter without extensive need for direction, work well with others, be organized, be focused on accuracy, and be able to meet deadlines.
EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITIES Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These demands include those typical for a desk job/office-related work with high emphasis on retail-type sales, specifically, with a vast amount of time spent sitting at the desk utilizing the hands in cash and credit card transactions, typing, writing, and generating reports and other documents; and a significant amount of time spent talking with and listening to guests primarily, but also to team members and managers. Some time is spent walking in the retrieval of various documents, etc. Further, some time is spent stooping, kneeling, or crouching in the filing of documents, tickets, and merchandise and the retrieval of it. No climbing, balancing, tasting, or smelling is involved in any necessary job task related to this position. This job does not require that weight be lifted or force be exerted, although from time to time, boxes of supplies weighing approximately no more than 60 pounds must be moved from one area to another, and in an effort to expedite processing or complete a job task, these items are moved appropriately. Close vision is required in interpreting and completing the highly detailed reports. Color vision is used in locating filed items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of the time is spent working in a retail-type environment consisting of team member-controlled temperature levels, with moderate standard office noise ranging from heavy conversation to office machinery noise (typewriters, printers, copiers, fax machines, staplers, etc.). There is very little exposure to outdoor weather conditions except during travel outside the building to various meetings and other functions. Additionally, there is typical exposure to office fumes and/or airborne particles through ventilation systems. There is some exposure to moving mechanical parts such as computer keyboards, credit card machines, printers, copiers, and fax machines, etc., and any risk of radiation or electrical shock would come from this equipment as well. There is little to no exposure to high, precarious places, toxic or caustic chemicals, extreme cold or heat, and wet or humid conditions. There is no exposure to work with explosives.