Westgate Resorts Bell Staff in Orlando, Florida
SUMMARY Serves hotel guests by performing the following duties.
DUTIES Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Inspects guests room to ensure furnishings are in order and supplies are adequate. Explains features of room such as operation of radio, television, and night-lock, and how to place telephone calls. Pages guests in lobby, dining room, or other parts of hotel. Delivers messages and runs errands. Delivers room service orders. Picks up articles for laundry and valet service. Calls taxi for guests. Transports guests about premises or local areas in car or motorized cart. Keeps record of calls for service. Delivers packages, suitcases, and trunks, and sets up sample rooms.
SUPERVISORY RESPONSIBILITIES No Supervisory Responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE No prior experience or training.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITIES Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The team member frequently is required to climb or balance. The team member must regularly lift and/or move up to 50 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud.