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Washington Technology Solutions (WaTech) Telephony Systems Administrator in Olympia, Washington

Telephony Systems Administrator(Entry - IT Network .and.amp; Telecommunications).and.nbsp;Washington Technology Solutions (WaTech) operates the state's core technology infrastructure, the central network and data center and supports enterprise applications. WaTech also houses the State Office of the Chief Information Officer and the Office of Cyber Security. Our customers include state agencies, county, city and tribal governments as well as nonprofits. We enable public agencies to better serve the people of Washington through technology..and.nbsp;.and.nbsp;About the Division:The WaTech Telephony Systems Administration team provides and manages voice communication services to state agencies, county, city, and tribal governments as well as nonprofits. These services were established to consolidate and standardize technology, provide competitive cost, and design and deliver reliable services to the Enterprise for the citizens of Washington.As a member of the Telephony Systems Administration team, you will consult with State Wide Enterprise Customers in order to design, implement and program voice services unique to Avaya and Nortel PBX systems (Digital/VOIP), Analog Centrex/Centranet services, associated voicemail systems, and Switch Long Distance (SLD)..and.nbsp;.and.nbsp;What would you be doing in this role?The WaTech Telephony Systems Administration team provides and manages voice communication services to state agencies, county, city,and tribal governments as well as nonprofits. These services were established to consolidate and standardize technology, provide competitive cost, and design and deliver reliable services to the Enterprise for the citizens of Washington..and.nbsp;As a member of the Telephony Systems Administration team you will consult with State Wide Enterprise Customers in order to design, implement and program voice services unique to Avaya and Nortel PBX systems (Digital/VOIP), Analog Centrex/Centranet services,associated voicemail systems, and Switch Long Distance (SLD)..and.nbsp;You will have the opportunity to:Perform station configuration changes in a multitude of Voice Systems.Devise work procedures and innovative approaches to complete assignments and projects associated with voice services.Independently investigate root cause of telephony repair problems by analyzing station set configuration and using technical references and resources.Provide assistance to Telephony Project Managers in the implementation of Local Telephony service projects.Oversees work with vendors to resolve problems and to implement customer requests.Effectively process service order requests through a SQL billing database..and.nbsp;.and.nbsp;Here's what we are looking for:Bachelor's Degree in Computer Science or related field. Experience may be substituted for educational requirements.Four (4) years of telephony experience on/with Telecommunications Infrastructure systems including PBX Services (Digital/VoIP), Analog Centrex Central Office Services, Voicemail services by providing customer or technical support such as consulting, analyzing, programming, and problem resolution.At least Three (3) years of recent experience, within the last five (5) years, working with customers to configure and implement services unique to Avaya PBX, VoIP, Nortel PBX, analog Centrex Systems, and associated voicemail. Experience may have been gained concurrently..and.nbsp;.and.nbsp;An ideal candidate may also have these desired qualifications:Experience supporting a carrier class operational support system for a large enterprise or a telecommunications local or interexchange provider.Demonstrated experi

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