Kemper Customer Service Representative in Oklahoma City, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/ada/r/jobs/1676412 Position Summary:The Customer Service Representative (CSR) responds to calls from "Insured" Members, providers and business partners (Internal and External) who contact the Call Center. The CSR provides excellent customer service and works cooperatively with the call services team. Bilingual proficiency is a plus. Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention and growth by efficiently delivering competitive services to insured members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused CSRs.Skills Necessary for this Position: 1-3 years Customer Service experience in a transaction-based Call Center - required Must have 1 year of continuous employment, in one of the last two positions held Proficient in the use of Call Center technology and associated software applications - required Achieves Call Center performance standards and complies with contractual and regulatory requirements - required The ability to learn, retain knowledge, and proficiently apply the knowledge in the handling of calls - required Strong verbal and written communication skills - required Attention to details and enters information into the data system that is accurate and error free Demonstrates the ability to be empathetic and compassionate during a call - required Health Insurance/Health Insurance Benefits Management experience - desired Must have an excellent attendance record, punctual, and complies with the attendance policies - required Experience with Servicing/Providing Solutions to Insured Members, Providers and Business Partners - desired Flexibility - ability to shift work assignments, break times, lunch times, etc., to support the needs of the business - required Accountability - accept responsibility for your actions - required High School diploma, G.E.D. or equivalent experience - required Must be a team player and always respectful of others - required Bilingual proficiency is a plus. Kemper at a GlanceWith $11 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in auto, home, life, health and valuables insurance products for individuals, families and businesses.Kemper's underwriting companies* are rated A- (Excellent) and Infinity Property & Casualty is rated A (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper companies service seven million policies and rank among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.*Alliance United Insurance Company is not rated.We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/VOur employees enjoy great benefits: Qualify for your choice of health and dental plans within your first month. Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. Contribute to your community through United Way and volunteer programs. Balance your life with generous paid time off and business casual dress. Protect what you love with discounts on home and auto insurance products. Get employee discounts for shopping, dining and travel through Kemper Perks.