Westgate Resorts Reporting Analyst in Ocoee, Florida

As a Reporting Analyst for Westgate Resorts' Ocoee Contact Center, you will be responsible for the reporting and analysis for the respective divisions of Owner Reservations, Rental Reservations, VOA, and Travel Club. A strong candidate for this position must have strong analytical, time management and problem solving skills, be highly organized, technical and consistent in delivering tasks.

A successful Data & Reporting Analyst will ensure that all reporting dashboards are up to date, ad hoc reports and analyses are created and deployed in a timely manner.

Key Responsibilities:

  • Responsible for preparing quality and timely reports
  • Collect, extract, sort and organize data for various analyses utilizing internal and external sources
  • Collect applicable data throughout the month
  • Provide extensive monthly and quarterly reports directly used for performance dashboards
  • Assist in the day-to-day maintenance/growth of reporting around the business
  • Assist in creating and maintaining databases used for analysis
  • Manage multiple files, requests and deadlines
  • Collect and document reporting requirements
  • Other duties may be assigned

Supervisory Responsibilities:

  • Directly reports to the Operations Manager.

Candidate Qualifications:

  • Degree in a technical field
  • Reporting analytics experience and/or training is required
  • Advanced knowledge of Microsoft Excel including pivot tables, macros and data sources
  • Knowledge of Microsoft Access including creating and maintaining databases
  • Knowledge of SQL and MYSQL
  • Knowledge of Tableau

Additional Qualifications:

  • Reliable
  • Flexible
  • Great Attitude
  • Must be highly technical, with strong analytical skill and attention to detail
  • Strong sense of urgency and responsiveness
  • Aggressive problem diagnosis and creative problem solving skills
  • Comfortable with working with Microsoft Excel throughout the day