Highland General Hospital Medical Assistant-Ambulatory in Oakland, California
SUMMARY: Under clinical supervision of a RN or licensed physician/podiatrist, provides basic clinical, front office clerical, and technical support services for client/patient/clinic. Performs related duties as required.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
Provide patient-centered care that is respectful of, and responsive to, individual patient preferences, needs and values. Provides and promotes excellence in customer service for both internal and external customers.
Collaborate with patients and other healthcare providers to deliver coordinated, high quality care.
Greets and escorts patients to examination rooms, prepares patients according to procedures, and assists physician/clinician with the care of the patient as instructed. Assists providers/nurses with examination and treatment/procedures. Assures proper consents are obtained.
Interviews and collects basic information from patients about their present and previous medical condition; measures vital signs and other information as required by department.
Records information in the patients’ record.
Assists clinician in following up on patient needs, including but not limited to inbox management, giving patient prescriptions, work-slip and/or addressing messages. Provide information/instructions to patients with clinician authorization.
Maintains patient examination areas, cleans, maintains, and/or sterilizes equipment. Stocks examination rooms, orders medical supplies and equipment. Checks and prepares rooms for clinic’s daily schedule. Checks equipment, and advises appropriate personnel when replacements are necessary.
Performs basic clinical/technical skills specific to department and simple non-invasive testing.
Following specific training, the Medical Assistant may administer P.O. intradermal,
intramuscular, subcutaneous injections, and immunizations, performs skin tests (e.g., PPD placement).
Supports the plan of care including coordinating consultation, testing, referrals and required authorizations; assists patient with implementation of the plan of care and ensuring results are available. Instructs and assists patients in undressing for procedures for Physician’s examination as appropriate. Direct patients to various departments outside of clinic (X-ray, Ultrasound, Laboratory, Pharmacy, Admitting and/or Billing Department, WIC, etc.) Instruct patient and family members in techniques and methods of self-care, as appropriate; give patients basic pre and post-operative/care instructions as necessary; participate in orientation of new employees/students in areas as necessary; follow clinician/providers treatment plans.
Performs clerical functions, i.e., answers phones, uses computers, registers patients,
completes forms as necessary, files medical records. Completes registration and makes appointments for patients on AHS computer system when appropriate.
Collects by non-invasive techniques and preserves specimens for testing including urine, sputum and stool. Transports specimens to laboratory.
Performs finger-stick for point of care testing. Performs venipuncture for blood draws with phlebotomy certification.
Transports patients to ancillary services. Assists patients with limited mobility in wheelchairs, with crutches, gait impairment, and/or gurney assists.
Effectively utilizes population health methodologies such as patient registry, inreach (e.g. ordering from care protocols), outreach, care protocols and team-based care to improve patient and population outcomes.
With training, provides health coaching, goal setting and action plan review to patients
Promptly responds to patient needs. Responds effectively to emergency situations including, Code Blue and other emergencies as directed.
Participates in Performance Improvement/Quality Control activities.
Ability to empathize with vulnerable populations and care for poor and underserved patients.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Graduation from a certified/accredited medical assistant school.
Preferred Minimum Experience: One year in an outpatient setting.
Required Licenses/Certifications: Acquire and maintain active Medical Assistant certification as issued by American Association of Medical Assistants (AAMA), California Certified Medical Assistant (CCMA), National Center for Competency, Testing/Multi-skilled Medical Certification Institute (NCCT/MMCI), or American Medical Technologists (AMT); BLS - Basic Life Support Certification issued by the American Heart Association.