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Community Medical Services FRONT OFFICE- North Austin in North Austin, Texas

FRONT OFFICE- North Austin

LocationNorth Austin, TX

TypeFull Time

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Greets and receives clients for patient care. Coordinates and schedules client appointments with clinicians, physicians, etc. and maintains fee collection process. Answers all incoming calls for clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES(Includes the following. Other duties may be assigned)

  • Greets and receives all clientele coming into the clinic. Answers all incoming phone calls for the clinic, taking messages when appropriate. Sets medical and clinical appointments for all clients. Monitors clinic lobby and assist with smooth check in, dosing, clinical and medical appointments.

  • Will set up new clients in the electronic treatment system for Texas clinics and assist with billing adjustments for all clinics while managing the front desk for home clinic.

  • Responsible to receive all fees for service from the private paying clientele, including maintaining accurate and complete financial records within computer system. Required to send all information requested to the business manager and to make adjustments when appropriate. Completes required financial paperwork in a timely fashion.

  • Attends required meetings: staff meetings, workshops, training, etc. as assigned by the clinic manager.


  • Required sensitivity to the needs of those who are chemically dependent.

  • Ability to participate as an effective team member.

  • Ability to communicate clearly.

  • Ability to interact with clients in a friendly, helpful, and courteous manner.

  • Strong critical thinking and Problem-solving skills to research and resolve accounting discrepancies.

  • Some knowledge of insurance guidelines, including various state funded programs, Medicare, and state Medicaid- Preferred


  • High school diploma plus work experience required.

  • Basic knowledge of bookkeeping and receptionist duties.

  • Experience in medical facility is desirable, but not required.

  • Basic computer knowledge with the Microsoft Office Suite is necessary. Experience working with Methasoft a plus

  • Must have valid driver's license and reliable transportation to make bank deposits

Location:305 Ferguson Drive, Austin, TX 78753