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Larson Juhl, LLC. New College Graduate - Customer Service Representative in Norcross, Georgia

New College Graduate - Customer Service Representative

  • Norcross, GA

  • Full Time

  • Larson Juhl

  • Student (College)

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Customer Service Representative

LARSON JUHL

Norcross, GA

Join the World's Leading Manufacturer and Distributor of Custom Framing Products

Recent college graduates or Spring 2019 college graduates encouraged to apply! This is an excellent role for a recent graduate who is ready to put their knowledge and communication skills to work! Start the journey with us as we expand our world class customer service center! You will gain valuable experience in an engaging and collaborative culture.

Our Company

Larson Juhl US LLC, a subsidiary of Berkshire Hathaway; designs, manufactures, and distributes art and framing products in the United States and Canada. The company offers products and services to a wide array of customers. Our people and their commitment to customer service make the difference. Larson-Juhl has a rich tradition of caring for our customers and our team members. We are a company committed to our Values:

  • Customer always comes first.

  • Fair and honest in all dealings.

  • Respect for the individual.

  • Excellence in products and service.

  • Rewards tie to performance.

  • Leadership by example.

Our Opportunity

As a Customer Service Representative, you will be responsible for handling a high volume of inbound calls from our customers and seek to create a positive experience for each caller. The Customer Service Representative will work closely with other team members to provide outstanding support to our customers while handling a variety of complex service interactions. Order entry, answering questions, troubleshooting problems, resolution of complaints, and sharing information with our products and services are performed frequently.

We are looking for people who are clear and effective communicators, self starters, adaptable and empathetic to the customers needs!

Key Responsibilities

  • Answering customer calls to identify and address their needs, take orders, resolve complaints or other issues with products or services; all in a manner that reduces customer effort.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information, while answering questions in an effort that uses good judgement and decision-making skills.

  • Replying to questions regarding product, price, and order status information within established processed and procedures.

  • Utilizing software, databases, scripts, and tools to appropriately document information.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

  • Taking part in training and other learning opportunities to expand knowledge of company and position.

Key Requirements

  • Bachelor's degree required.

  • Exhibits a strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

  • Demonstrates adaptability, accountability, resiliency, and prioritization.

  • Self-starter with strong time management and decision-making skills.

  • Must possess a high level of professionalism with extreme sensitivity to customer satisfaction.

  • Polished interpersonal skills with the ability to work in a close team environment.

  • Must meet quality, productivity, and attendance metrics.

  • Proficiency in Microsoft Office computer applications and ability to navigate internal software programs.

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Larson Juhl provides team members with rewarding career opportunities and a comprehensive benefits program, including:

  • Health, life, and dental insurance

  • A company matched 401(k) plan

  • Short and long-term disability coverage

  • Paid vacations, paid personal time and paid holidays

  • A scholarship program and educational assistance.

Join Us - Apply online and become part of our great team!

Larson-Juhl is proud to be dedicated to a policy of non-discrimination in our employment practices on any basis protected by laws including race, color, religion, sex, age, national origin, disability or sexual orientation.

We perform pre-employment background verification checks.

No agencies, walk-ins or calls to distribution center please.

Have questions? Contact our recruiting team directly 1.866.748.8722

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