IBM Network Support Specialist in Noida, India

Job Description

You and IBM India

IBM is the recognized gold standard for inclusion, reflected in winning the 2018 Catalyst Award for advancing women in business. We are the first company to win this award four times and advocate for fairness and equality — as everyone is, and always has been, welcome at IBM. Joining IBM is about joining a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us. Do your Best Work Ever.

IBM has a history of continuous re-invention, transforming itself throughout its 100-plus year history. In the past five decades alone, and has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.

IBM's Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.

Our IBM experts are, leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.

You will have access to all the technical and management training courses to become the expert you want to be. You’ll learn directly from expert developers in the field; our Team Leads love to mentor. You have the opportunity to work in many different areas to discover what really excites you.

Your day in the role will include...

Network Support Engineer will be responsible for configuration and execution of network changes on internal and customer facing network (routing and switching) infrastructure and application (firewall and load balancer) devices.

The engineer works on multiple simultaneous projects supporting innovative cloud technologies and configuration in conjunction with other technical groups, acting as key member in Service Delivery/Operations. This team is responsible for ensuring the overall availability of IBM Cloud Network infrastructure. This includes monitoring system availability 24x7, execution and operational support of the steady state environment – incidents and changes using Remedy ticketing system.

You will come with...

  • Configuration of Cisco routers, switches, firewalls (Cisco ASA or Palo Alto) and load balancers (Cisco ACE, Citrix NetScaler or F5 preferred)

  • Configuration of GRE, IPSec, OSPF, EIGRP & BGP

  • Routing and switching technologies, 802.1q, STP, RSTP, MSTP, VLAN, MPLS, VRF

  • Firewall management, preferably with Cisco ASA firewalls running multi-context

  • Intermediate level TCP/IP packet analysis, using Wireshark or raw packet assembles using tcp dump.

  • Minimum of three years of experience leading large scale multi tenant WAN/LAN networks.

Required Technical and Professional Expertise

  • Deep knowledge on routing and Security

  • Required to troubleshoot and provide vailed RCA

  • Engage in all major change migration

  • Documentation and SOP preparation/validation

  • Perform DR drill and propose new technology

  • You will coordinate with customer and build strong relationship

  • Optimize and give permanent solution for network issue

  • Build network redundancy and reduce human intervention

  • Validate network design and architecture

Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.