Damuth Trane Parts Inside Sales Representative in Newport News, Virginia

Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2019) is seeking a Parts Insides Sales Representative for our office in Newport News, Virginia.

**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia for eight consecutive years; 2011 through 2019.

Normal Hours: 8:00 a.m. - 5:00 p.m., Monday-Friday

General InfoJob Type: Full-TimeEOE/AA, Drug Free Workplace

Primary Role

To provide exceptional customer service to internal and external customers by increasing sales in parts, equipment, and supplies to contactors, building owners, and other HVAC industry service providers. Seek remedies to ensure customer satisfaction and retention.

Essential Duties & Responsibilities include the following:

*Other duties may be assigned.

  • Conduct sales of HVAC parts, equipment, and supplies over the phone and over the counter.

  • Order required parts.

  • Answer customer calls, identify needs and provide solutions.

  • Actively make customers aware of product promotions.

  • Load and unload shipment of parts, supplies, and equipment as needed.

  • Receive and process customer orders.

  • Respond to customer's inquiries, questions, or complaints regarding products or services.

  • Responsible for warranty processing on Trane OEM equipment.

  • Report any inventory discrepancies to the Team Leader.

  • Deliver parts orders to customer locations or job sites as requested.

  • Possess knowledge of the Trane and other vendor lines that are carried in our locations to be able to demonstrate and discuss with customers.

  • Follow up, either verbally or in writing, open quotes, open will calls and customer inquiries.

  • Determine best method to resolve problems to ensure customer satisfaction and company adherence to policies.

  • Provide proactive salesmanship with sales conversations and add-on sales to customers.

  • Assist outside Salespeople with processing orders generated in the field.

  • Flexibility to work overtime/weekends, as required.

  • Available to be on call when required.

    Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

  • Required - High school diploma or equivalent

  • Required - HVAC sales/warehouse experience

  • Preferred - Previous warranty management experience

  • Required - Ability to provide superior customer service on the phone and in person

  • Required - Identify and take orders for HVAC parts

  • Required - Process sales tickets through the computer system

  • Required - Accept payments from customers

  • Required - Working knowledge of Windows and Microsoft Word

  • Required - Experience with order entry and inventory management software

Certificates, Licenses & Registrations

  • Required - Valid Driver’s License and good driving record

  • Preferred- Forklift Operator Certification

Special Skills

  • Ability to work individually and in a fast-paced team environment

  • Excellent communication skills

  • Detail oriented

Physical Requirements

  • Ability to pass drug screening

  • Mobility within the office/warehouse

  • Able to prove U.S. Employment eligibility

  • Ability to regularly lift and move 25 pounds, frequently lift and move 50 pounds and occasionally lift and move more than 100 pounds

  • Ability to communicate with others both written and orally

Work Environment

  • This position works in a typical office / warehouse environment.

  • The noise level in the work environment is usually moderate.

    Customer Service

  • Provide Gold Standard customer service. Be reliable, be responsive, make customers feel valued, be empathetic, and be competent.

  • Return all customer inquiries within 24 hours. Answer customer calls and e-mail quickly, thoroughly and, pleasantly. Communicate with customers in a friendly, professional, and patient manner.

  • Perform all duties with the goal of building and maintaining long-term customer relationships.

  • Immediately address any customer’s concern. Request the involvement of other Company personnel as required. Notify Team Leader of any major concerns and the action taken to resolve it.

  • Never say or act as though something is not your job.

Teamwork

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.

  • Provide backup support for other team members.

  • Continually look for ways to improve our processes and ability to serve our customers effectively.

  • Improve your personal performance on a continual basis. Suggest training programs or other opportunities for improvement to your Team Leader as they apply.

  • Practice Shared Values

  • Treat other with uncompromising truth

  • Lavish trust on your associates

  • Mentor unselfishly

  • Be receptive to new ideas, regardless of their origin

  • Take personal risks for the organization’s sake

  • Give credit where it’s due

  • Do not touch dishonest dollars

  • Put the interest of others before your own

    Safety

  • Use safe work practices in the office and promote safe practices in the field.

  • Complete required safety training on time.

  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones.

  • Notify Team Leader or Safety Director of any unsafe conditions.

  • Comply with all customer safety requirements during jobsite visits.

    Other Responsibilities

  • Must have neat personal appearance

  • Must be courteous and diplomatic

  • Business is to be conducted with the highest level of personal integrity

  • Maintain a positive demeanor – keep a smile on your face and “in your voice”

  • Continue education for professional and personal growth This job has no supervisory responsibilities.

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

How to Apply

Go to the following website and apply online: http://www.damuth.com/careers/

Please note that applications and resumes are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757) 558-0200 in advance to schedule an appointment to apply.

Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause.

EOE/AA, Drug Free Workplace

EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Benefits

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Disability Insurance (Company Paid)

  • Paid Time Off (Sick and Vacation Time)

  • Short and Long Term Disability (Company Paid)

  • Maternity and Paternity Leave

  • Jury Duty Pay

  • Bereavement Leave

  • 401(k) and Profit Sharing Plan

  • ...and more!