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Citigroup Production Support Lead Analyst for Rates Front Office Technology in New York, New York

Are you someone who enjoys solving problems and loves taking on new challenges?

Are you an ardent learner who is always looking to improve?

Want to learn more about financial products?

Great news, we might have an exciting career opportunity for you!

Overview of Citi:

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Team/Function Overview

The Rates E-Trading production Support team provides core technical support to the Rates Fixed Income Trading Desks for NAM.

The key areas of expertise within the team include product pricing & analytics, risk and PnL management, order and offer management, and market trade execution systems. Successful candidates will have the chance to learn both the business side of these areas, and also about the technologies which support them. You will also work closely with other technology teams for support of the associated infrastructure and process components.

Role / Position Overview

The team is largely client facing and has a significant amount of interaction with the Rates Trading desks and E-Commerce.

You will have the opportunity to further develop knowledge of financial markets – including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution.

Candidate will become a senior member of the team, responsible for ensuring a high level of service to our clients and helping to manage BAU workloads. They will also have the opportunity to drive / manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team.

  • Manage customer relations when dealing directly with both internal and external users of the systems.

  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools

  • Other key responsibilities (not exhaustive):

  • Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics

  • Understanding and documenting business requirements

  • Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring

Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Key Responsibilities:

  • Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.

Trading products to include (but not an exhaustive list) :

  • Government Bond / US Treasuries

  • Interest Rate Swaps

  • Inflation Linked Securities

  • Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)

  • ION / Marketview

  • Citi Velocity

  • ITRS (Monitoring Software for platform)

  • Providing functional and technical help around the relevant systems to users by (not exhaustive)

  • Ensure correct pricing of instruments

  • Dealing with Risk & PnL Issues reported by users

  • Dealing with trade execution & processing / booking

  • Work within the 24x7 rota, this is on an “on-call” basis.

Development Value:

  • Ability to work as part of a truly global team.

  • First class technical and business training from well-established team.

  • Gain experience in liaising with Trading/Sales and Middle Office Counterparts.

Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.


  • Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries)

  • Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)


  • Basic Business knowledge/ understanding of financial markets and products.

  • Coding / scripting experience preferable (any language)

Experience with real-time monitoring systems such as ITRS Netagent.


  • Strong analytical skills & attention to detail

  • IT (spreadsheet/analytical/modeling skills)

  • Positive attitude and keen to learn.

  • Good communication and interpersonal skills.

  • Ability to work under stress and time constraints.


  • Job scheduling tool such as Autosys.

  • Issue tracking and reporting using tools such as JIRA

  • Knowledge/ experience of problem Management Tools.

  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Additional Qualifications:

Bachelor's Degree

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Do you want to take advantage of this exciting opportunity? Apply today!

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

Time Type :Full time

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at .

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.