New York Life Insurance Company Life Claims Representative in New York, New York

A career at New York Life at https://www.newyorklife.com/ offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace at https://www.newyorklife.com/about/careers/diversity/ where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation at https://www.newyorklife.com/foundation .It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn at https://www.linkedin.com/company/newyorklife/ , our Newsroom at https://www.newyorklife.com/newsroom/ and the Careers at https://www.newyorklife.com/about/careers/ page of www.NewYorkLife.com at http://www.newyorklife.com/ .

For more than 170 years, New York Life has kept every promise made to our policyholders and their loved ones - whether to help pay for final expenses, send a child to college, or create an inheritance. We are now looking for strong customer service representatives to join our Life Claims Processing team.

The Life Claims Representative ("Representative") handles processing of non-contestable claims (claims outside of 2 year contestability period). Under the direction of their manager, they will be responsible to approve or deny Express Claims (certain claims under $50K where we secure information over the phone enabling us to pay a claim without documentation) and claims payable to Individuals with independent authority up to $300K. Additionally they will handle initial reports of death by preparing written communications to beneficiaries along with appropriate forms as well as monthly written and verbal communications with agents and beneficiaries until the claim is resolved/paid.

Responsibilities

  • The Representative will develop the skills to be responsible for analyzing Life death claims.

  • The Representative will review documents and information gathered at the point of call and make sound decisions based on knowledge, training and experience.

  • The Representative will prepare well written communications to beneficiaries and representatives

  • The Representative may be required to handle inbound calls related to traditional life and annuity death claims as well as waiver of premium claims providing a low customer effort experience while maintaining empathy when dealing with our beneficiaries or their representatives.

  • The ability to work in a fast-paced environment while maintaining an excellent attention to detail is a must as the Representative will be required to navigate through numerous applications to complete their work and handle phone calls efficiently.

Qualifications

  • Associate’s or Bachelor's Degree preferred

  • Strong PC skills to include Word, Excel, Outlook with the ability to navigate multiple applications during call handling

  • Proven ability to work in a fast paced environment with attention to detail

  • Strong accountability and customer service skills to provide exceptional service

  • Strong problem-solving skills

  • Excellent soft skills with professional demeanor for all interactions with clients and agents

  • Continuous improvement mindset

  • Must be willing to work 9:30 a.m. to 6:00 p.m.

     

     

Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

EOE M/F/D/V

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