UnitedHealth Group Peoples Health Service Center LPN - New Orleans, LA in New Orleans, Louisiana

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The Peoples Health Service Center Licensed Practical Nurse (LPN) will provide clinical support to a comprehensive medical team while assisting Peoples Health members at the Service Center. The Service Center LPN supports the nurse practitioners and document comprehensive physical assessment, examination and / or treatment at the Service Center for Peoples Health Members.

Primary Responsibilities:

  • Improve health care quality and increase likelihood of desired health outcomes

  • Collaborates with other clinicians to provide health promotion, health maintenance and sick - care services in an effort to improve our plan member’s quality of life and to facilitate optimal health outcomes through cost - effective healthcare

  • Prepares and assists with the Nurse Practitioner during comprehensive exam

  • Performs in - depth clinical research and advises nurse practitioner and other members of the clinical team of potentially laboratory tests that appear out of normal limits

  • At the authorization by a Nurse Practitioner, and within the scope of the LPN’s license and regulations, may administer injection(s) as delegated

  • Receives and triages to nurse practitioners and other members of the SC clinical team, any incoming calls related to acute situations and post hospital discharge visits

  • Coordinate follow up physician and or ancillary services visits for members

  • Escorts patient to examination room, obtains and documents vital signs, weight, height, and other information as required

  • Prepares and documents in electronic medical record (EHR) to include: medical, surgical, immunization and social history, medication list, risk scores and HEDIS screening needs.

  • Provide quality chart preparation as evidenced by monthly chart auditing within compliance standards

  • Maintains a clean clinical environment and ensures accurate supply levels in exam rooms as needed. Advises manager when supplies are needed

  • Assists with coverage of front desk and with scheduling calls to members

  • Documents telephone encounters for all member conversations

  • Documents medication review for members seen in the Service Center

  • Ensures patient flow is kept on time and that members are not unnecessarily waiting

  • Meets productivity guidelines for chart preparation

  • Travels to other Service Centers for coverage as needed

  • Performs all duties assigned by a superior

  • Prevent hospital readmission

  • Working as a member of the interdisciplinary care team, identifies and coordinates health care and benefit options for the member and / or care giver to overcome potential barriers from discharge to an alternate level of care

  • Implement activities to improve patient safety and reduce medical errors

  • Maintains competency in clinical practice and meets and maintains requirements for certification

  • Participates in quality improvement activities and monitoring of health outcomes for patients

  • Ensures collection and documentation of HEDIS / Quality measures and risk adjustment diagnoses as appropriate

  • Ensures proper documentation in medical record and electronic systems to ensure appropriate coding

  • Provide and support wellness and health promotion activities

  • Collaborates with members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for members

  • Utilizes evidence - based guidelines in their daily practice

  • Documents medication review for member seen in the Service Center

  • Support health information technology (HIT) in health care quality improvement

  • Works in coordination company - based security health information systems technology to ensure appropriate documentation of the member’s care coordination and record

  • Participates in ongoing training to ensure the records are accurate and secure

  • Follows corporate instruction based on Federal and State guidance related to health information documentation and security

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Current, unrestricted LPN License in the State of LA from an Accredited Licensed Practical Nurse Program

  • CPR Certification

  • Ambulatory care / clinic experience

  • Experience in electronic medical records

  • Basic computer and math skills to perform accurate and efficient data

  • Ability to travel locally up to 10% of the time to one of the other 7 service centers, as needed

  • Ability to work Monday – Friday, 8am – 5pm

Preferred Qualifications:

  • Current BCLS (Basic Cardiac Life Support) certification

Soft Skills:

  • Sound clinical judgement and the ability to analyze data, perform multiple tasks and work independently

  • Must be highly organized and able to work in fast - paced environment

  • Display a high level of integrity and respect for confidentiality, and adhere to regulatory and PH policies and procedures

  • Must be able to develop and maintain professional, service - oriented working relationships with members, physicians, co - workers and supervisors

  • Must have superior customer service and excellent communication skills

  • Ability to meet deadlines under pressure

  • Ability to communicate well with an elderly population

  • Ability to work a flexible schedule and travel within the service region

Physical Requirements and Work Environment:

  • The work involves considerable physical exertion, such as sitting for long periods of time, frequent lifting of patients and equipment, bending and stooping, and walking

  • The work environment involves moderate risks or discomforts, which require special safety precautions, e.g., working with risk of exposure to contagious disease or infection, or working with emotionally, disturbed patients.

  • Precautions are routine for nearly all situations

  • The LPN may be required to use protective clothing or gear to continuously maintain universal precautions

  • May be asked to travel (i.e. using personal vehicle) as needed

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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