Computer Consultants International, Inc Service Desk Analyst-Local AZ Only(Job ID:59594) in N Central Ave, United States

Service Desk Analyst-Local AZ Only(Job ID:59594)

  • N Central Ave, Phoenix, AZ, USA

  • Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

CCI has a Client who is seeking Candidate who has experience interacting with customers troubleshooting issues with a specialized/customized software system.

Under general supervision, this position will provide technical assistance to users from approximately 120 State agencies, boards and commissions, over 500 Arizona cooperative purchasing members and an unlimited number of suppliers (both registered and not registered with the State) for the State's electronic procurement system roll out. The position is responsible for troubleshooting technical issues from State agency and public users via telephone and e-mail, recommending solutions to Level 1 technical issues and escalating level 2 and above issues to Senior Service Desk Analysts. All issues and resolutions are required to be entered and tracked in the State’s issue tracking system with appropriate coding.

Successful candidates will have experience working in call center environments with a focus on customer service. Training on the eprocurement (Ivalua) and issue tracking (Cherwell) systems will be provided. The need is expected to last 4-6 weeks (including training).

Qualifications

  • Candidate who has experience interacting with customers troubleshooting issues with a specialized/customized software system

  • The position is responsible for troubleshooting technical issues from State agency and public users via telephone and e-mail, recommending solutions to Level 1 technical issues and escalating level 2 and above issues to Senior Service Desk Analysts

  • Successful candidates will have experience working in call center environments with a focus on customer service

  • Training on the eprocurement (Ivalua) and issue tracking (Cherwell) systems will be provided.

  • The need is expected to last 4-6 weeks (including training).

Additional Information

For immediate consideration, please send your resume to hire(at)cci-worldwide.com with "Service Desk Analyst-Local AZ Only(Job ID:59594)AZ" as the subject line.

Job Location

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