Trinity Health Patient Access Rep - Patient Registration 3rd Shift in Muskegon, Michigan

POSITION SUMMARY: Under the leadership of the Unified revenue Organization (URO), the Patient Access Representative I greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.


  • High school diploma required. Associate's Degree or an equivalent combination of education and experience.
  • Past work experience of at least one (1) year within a healthcare provider and/or payer environment performing patient access and/or customer services activities, are highly desired but not required.
  • Certified Healthcare Access Associate (CHAA) credentials by the National Association Healthcare Access Management (NAHAM) and/or Certified Patient Account Technician (CPAT) credentials by the American Association of Healthcare Administrative Management (AAHAM) is also preferred.
  • Working knowledge of medical terminology desirable. Basic computer skills are required


16 hrs per week, scheduled days will vary and the shift will be: 10:30pm-7am, every other weekend and holidays


Job Number: 00110438

Location: Muskegon, MI

Organization Name: Mercy Health

Facility: MHWMI - MHP Mercy Campus

Employment Type: Part time

Shift: Night Shift

Hours: 16