Colgate Enterprise Production Control - Associate Analyst in Mumbai, India
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Date:Feb 13, 2019
Location:Mumbai, MH, IN
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.
For more information about Colgate’s global business, visit the Company’s web site athttp://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visithttp://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine please visit http://www.tomsofmaine.com.
Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
Department: ESC –Enterprise Production Control
Purpose & Accountabilities:
In ESC - Enterprise Production Control we are responsible for ensuring the effective operation of the systems environment through basic monitoring & L2 troubleshooting of the global infrastructure, SAP Basis & Systems (AIX/Linux, Windows). In addition, we ensure the resolution and/or escalation of production incidents.
You will need to ensure all monitoring is consistent for the Infrastructure of the ESC for system reliability.
Take corrective actions to resolve incidents to ensure performance and preventing any impact to the business.
Work with Network Administrators, System Administrators, SAP Basis Administrators, application owners, and other technical staff to ensure procedures are followed and resolution of incidents.
Keep team leaders and managers informed about incidents and pending items.
Ensure all critical incidents are communicated to senior management.
Documentation of all incidents through the ticketing system.
Create and verify troubleshooting procedural documentation for future reference and increased learning capacity of the Production Control Team and involved ESC teams.
Available to cover Production Control departments 24x7 shift schedule including shift work, weekends, and holidays.
Perform first and second level troubleshooting support for all ESC systems including Oracle, DB2, AIX, Windows, and SAP to ensure the Colgate business is not impacted.
Perform daily operations such as Tape Backups/Vaulting, SAP OSS connections, NOI alert monitoring, Incident Management, critical metric recording, System Recycles, Printer setups, and other required activities.
Perform daily, weekly and month end procedures in line with schedule.
Keep all Production Control staff members up-to-date regarding incidents and outstanding items by updating and communicating shift turnover.
Execution of program changes to SAP systems using the SAP CHARM system (transport management) and standard SAP STMS transaction. i.e. transports
Set up basic SAP job scheduling in Workload Control Center (Autosys) as requested by SSO's and Global Development teams
Start up and shut down of SAP services, AIX, windows systems, and various applications services like web services and windows services when required such as during monthly maintenances
Knowledge of cloud environment is an added advantage
Global Infrastructure Team
Global IT Organization
1+ years’ experience in Data Center operations or IT related field.
Excellent verbal and written communications skills and ability to coordinate with different partners and team members worldwide.
Flexible for shifts working including morning, weekends and holidays
Basic skills of SAP basis which includes HANA, AIX, LINUX, and windows based operating systems, Autosys and related tools, the expertise of JIL code programming, networking technologies, IBM monitoring tools
Should have experience and elevate the problem solving and troubleshooting skills
He/she should be a great teammate with an ability to work with cross-functional teams.
Hands-on issue troubleshooting experience with DB2/ HANA / Networking / System Administration
Be a self-starter and possess a self-learning attitude
Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.
Become part of our team. We look forward to your application.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.
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