Fairview Health Services Central Patient Services Coordinator in Minneapolis, Minnesota
The Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple disciplines and specialty areas at multiple locations.
This is a full time position that is authorized for 80 hours per two week pay period located at our Kasota office in Minneapolis, MN. It is benefit and PTO eligible.
Schedules therapy appointments for multiple sites and disciplines
Produces efficient and accurate schedules
Records and updates schedule changes accurately
Communicates changes to all involved staff in a timely manner
Offers and sends confirmation letters for patient appointments
Coordinates scheduling with outside vendors
Radiology and durable medical equipment companies
Provides educational information to patients regarding therapy and specialty programs including
Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic
Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation.
Reviews and verifies all physician orders for complete order requirements
Requests and obtains physician orders when an order received is not in compliance/complete
Tracks non-compliant orders to ensure completed prior to evaluation date
Requests and obtains medical records for safe patient care when necessary
Obtains and verifies physician orders and medical records as needed.
Maintains working knowledge of multiple specialty services and therapy disciplines, clinic locations, directions, and parking information.
Provides directions to patients for up to 20+ sites along with landmarks for directions and department hours and locations
Provides parking information for all sites
Responsible for answering multiple telephone lines and responding timely and accurately to the caller’s needs.
Participates actively in department problem solving and team meetings
Requests guidance and approval as needed.
Seeks out solutions to time conflicts directly through supervisors and directors
- One year customer service background and medical scheduling
- High School Diploma or post-High School training/education
- Call Center or medical administrative experience
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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.
Requisition ID 2019-31354
Profession Non-Clinical Support Staff
Speciality Administrative/Clerical/Customer Service
Location Fairview offices at Kasota
Hours per 2 weeks 80
Department Rehab Integration