Fairview Health Services Central Patient Services Coordinator in Minneapolis, Minnesota

Overview

The Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple disciplines and specialty areas at multiple locations.

This is a full time position that is authorized for 80 hours per two week pay period located at our Kasota office in Minneapolis, MN. It is benefit and PTO eligible.

Responsibilities/Job Description

  • Schedules therapy appointments for multiple sites and disciplines

  • Produces efficient and accurate schedules

  • Records and updates schedule changes accurately

  • Communicates changes to all involved staff in a timely manner

  • Offers and sends confirmation letters for patient appointments

  • Coordinates scheduling with outside vendors

  • Radiology and durable medical equipment companies

  • Provides educational information to patients regarding therapy and specialty programs including

  • Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic

  • Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation.

  • Physician orders:

  • Reviews and verifies all physician orders for complete order requirements

  • Requests and obtains physician orders when an order received is not in compliance/complete

  • Tracks non-compliant orders to ensure completed prior to evaluation date

  • Requests and obtains medical records for safe patient care when necessary

  • Obtains and verifies physician orders and medical records as needed.

  • Maintains working knowledge of multiple specialty services and therapy disciplines, clinic locations, directions, and parking information.

  • Provides directions to patients for up to 20+ sites along with landmarks for directions and department hours and locations

  • Provides parking information for all sites

  • Responsible for answering multiple telephone lines and responding timely and accurately to the caller’s needs.

  • Participates actively in department problem solving and team meetings

  • Requests guidance and approval as needed.

  • Seeks out solutions to time conflicts directly through supervisors and directors

Qualifications

Required

Experience

  • One year customer service background and medical scheduling

Preferred

Education

  • High School Diploma or post-High School training/education

Experience

  • Call Center or medical administrative experience

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2019-31354

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview offices at Kasota

Shift day

Hours per 2 weeks 80

Department Rehab Integration