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Brookdale Senior Living End User Support Coordinator in Milwaukee, Wisconsin


Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care.


Provides support to Brookdale associates through the coordination of support-related processes including data entry, monitoring of voicemail and ticket queues and updating system records. Responds efficiently and professionally to requests for assistance, as determined by management. At times, may work with other Brookdale teams to understand specific support needs for applications and systems.

Performs maintenance on setup files within the healthcare application including Vision, HCHB, and Optima. This includes entry and update of records for Physicians, Personnel, Facilities, Functional Limitations and Allergies within the healthcare systems.Assists in managing voicemail and incidents. Performs review of voicemails and tickets and routes to the correct team or person.May assist with projects related to support of systems or other implementations as needed.Encourages teamwork through cooperative interactions with co-workers.Establishes and maintains effective working relationships with IT staff, other Brookdale associates and vendors.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience High school education is required, and one to two years of related experience is preferred. Associate's Degree or higher is preferred.

Certifications, Licenses, and Other Special Requirements None

Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solvesproblems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handlethem personally.

Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understandingof the work environment and process. Has working knowledge of the organization. Must have good organizationalskills and attention to detail. Will generally work with limited supervision; should have ability to independentlyperform work tasks.

Physical Demands and Working Conditions

  • Standing

  • Walking

  • Sitting

  • Use hands and fingers to

  • handle or feel

  • Reach with hands and arms

  • Stoop, kneel, crouch, or crawl

  • Talk or hear

  • Ability to lift: Up to 50 pounds

  • Vision

  • Occasional weekend, evening or night work if needed to ensure shift coverage.

  • Requires interaction with co-workers, residents or vendors

  • On-Call on an as needed basis

Brookdale is an equal opportunity employer and a drug-free workplace.

Schedule: Regular Full-Time