Trinity Health Service Coordinator - Emergency Department in Maywood, Illinois

Loyola University Health System Job Description Job Title: SERVICE COORD Job Code: 3001 Department (Name/Number): EMERGENCY MEDICAL SERVICES / 10350 Reports to: MGR EMERGENCY DEPT Date: 05/19/2010 FLSA Status Non-Exempt EEO Category 40 403 Pay Grade 35 I. Position Summary: Facilitates smooth operations of a patient service area by providing clerical support and/or any other duties as defined by the charge nurse or management for the healthcare team members, patients, and families on an inpatient unit. II. Position Responsibilities: No. Percent of Time Essential Duty Job Duties 1 55% Yes COMMUNICATION - Facilitates communication with and between staff members, patients, and family members to ensure that information related to patient conditions and concerns is relayed in a timely manner. Access and operates paging system, phones, call lights, and internal Information Technology Help Desk to locate and communicate with staff and maintain smooth operation of unit. 2 20% Yes ORDERING/INVENTORY - Inventories supplies and orders basic floor stock, computer supplies and drugs to ensure uninterrupted operation of unit. Assists in maintaining computer equipment by contacting help desk or other technical resources when needed. 3 15% Yes MEDICAL RECORDS - Enters data into computer, prepares new patient charts for admissions, and ensures appropriate forms and paperwork are in order to maintain accurate medical records. Audits charts to identify missing or incomplete records. Processes and requisitions patient care service orders based on physician orders and instruction from professional staff. Processes completed records following patient discharge. 4 5% Yes QUALITY IMPROVEMENT - Utilizes time and resources effectively to promote quality and cost outcomes. 5 5% Yes PROFESSIONAL DEVELOPMENT - Demonstrates accountability for professional growth and job performance by seeking opportunities to enhance job skills and knowledge. Complexity Factor: B Work consists of duties involving several related sequential steps, processes or methods. Duties require consideration of factors and conditions that are apparent and readily verifiable. (Ex. Occupational Therapy Asst, Echo Tech, LPN, Clerk, Secretary) Impact Factor: H Work has moderate impact on a specific area. Substantial impact on student or patient well-being, comfort or convenience. (Ex. LPN, Accounts Payable Clerk, Admin Asst, Supervisor) Freedom of Action: Specific, detailed instruction provided for new or difficult assignments. Employee performs recurring tasks independently. Supervisory Responsibility: Staff: N/A - position does not supervise staff Functional: N/A - no functional supervisory responsibilities Safety Accountabilities:: Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers. Quality Improvement Accountabilities: Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities. Magis & Service Excellence Accountabilities: Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment. Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards. III. Position Requirements: Minimum Education: Required: High School Diploma Preferred: High School Diploma plus training acquired through work experience or education Specify Degree(s): N/A Residency: N/A Minimum Experience: Required: Less than one year of previous job-related experience Preferred: 1-2 years of previous job-related experience Managerial Experience: N/A Licensure/Certifications: Required: N/A Preferred: N/A Other: N/A Computer Skills: Required: Basic Keyboarding Skills Preferred: EPIC Excel Lawson Word Other: Training in EPIC and Lawson is provided. Incumbents need to become reasonably competent following on-the-job-training. Typing Words Per Minute: N/A Steno Words Per Minute: N/A Required Skills: Ability to communicate verbally Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to maintain office files and follow standard office procedures Ability to perform basic filing, office procedures and word processing Other: N/A Personal Relationships: Routine job with interpersonal contact Internal Contacts: Within Department Cross-departmental Physicians Management External Contacts: Patients Families Visitors Working Conditions: Work takes place on hospital unit or clinical setting Physical Demands: Occasionally: Standing Walking Bending Crouching Reaching with Arms Finger/Hand Dexterity Lifting/Carrying (Up to 25 lbs) Frequently: Sitting Talking Hearing Seeing

Loyola University Health System

Job Description

Job Title:SERVICE COORD

Job Code:3001

Department (Name/Number):EMERGENCY MEDICAL SERVICES / 10350

Reports to:MGR EMERGENCY DEPT

Date:05/19/2010

FLSA StatusNon-Exempt

EEO Category40 403

Pay Grade35

I. Position Summary:

Facilitates smooth operations of a patient service area by providing clerical support and/or any other duties as

defined by the charge nurse or management for the healthcare team members, patients, and families on an

inpatient unit.

II. Position Responsibilities:

No. Percent

of Time

Essential

Duty Job Duties

1 55% Yes

COMMUNICATION - Facilitates communication with and between staff members,

patients, and family members to ensure that information related to patient

conditions and concerns is relayed in a timely manner. Access and operates

paging system, phones, call lights, and internal Information Technology Help

Desk to locate and communicate with staff and maintain smooth operation of unit.

2 20% Yes

ORDERING/INVENTORY - Inventories supplies and orders basic floor stock,

computer supplies and drugs to ensure uninterrupted operation of unit. Assists in

maintaining computer equipment by contacting help desk or other technical

resources when needed.

3 15% Yes

MEDICAL RECORDS - Enters data into computer, prepares new patient charts

for admissions, and ensures appropriate forms and paperwork are in order to

maintain accurate medical records. Audits charts to identify missing or incomplete

records. Processes and requisitions patient care service orders based on

physician orders and instruction from professional staff. Processes completed

records following patient discharge.

4 5% Yes QUALITY IMPROVEMENT - Utilizes time and resources effectively to promote

quality and cost outcomes.

5 5% Yes

PROFESSIONAL DEVELOPMENT - Demonstrates accountability for professional

growth and job performance by seeking opportunities to enhance job skills and

knowledge.

Complexity Factor:B

Work consists of duties involving several related sequential steps, processes or methods. Duties require

consideration of factors and conditions that are apparent and readily verifiable. (Ex. Occupational Therapy

Asst, Echo Tech, LPN, Clerk, Secretary)

Impact Factor:H

Work has moderate impact on a specific area. Substantial impact on student or patient well-being, comfort

or convenience. (Ex. LPN, Accounts Payable Clerk, Admin Asst, Supervisor)

Freedom of Action:

Specific, detailed instruction provided for new or difficult assignments. Employee performs recurring tasks

independently.

Supervisory Responsibility:

Staff:N/A - position does not supervise staff

Functional:N/A - no functional supervisory responsibilities

Safety Accountabilities::

Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their

job function in a professional and competent manner that constantly seeks to reduce the risk of harm to

patients, families and co-workers.

Quality Improvement Accountabilities:

Loyola is committed to the continuous improvement of the services it provides to its patients and their

families. All Loyola employees are expected to participate in quality improvement activities.

Magis & Service Excellence Accountabilities:

Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation

through teamwork and effective communication in an effort to prevent and solve problems and to achieve

quality outcomes, patient safety, customer satisfaction and a safe environment.

Responsible for developing and maintaining an environment of service excellence as outlined in the Service

Excellence standards.

III. Position Requirements:

Minimum Education:

Required:High School Diploma

Preferred:High School Diploma plus training acquired through work experience or education

Specify Degree(s):N/A

Residency:N/A

Minimum Experience:

Required:Less than one year of previous job-related experience

Preferred:1-2 years of previous job-related experience

Managerial Experience:N/A

Licensure/Certifications:

Required:N/A

Preferred:N/A

Other:N/A

Computer Skills:

Required:

Basic Keyboarding Skills

Preferred:

EPIC

Excel

Lawson

Word

Other:Training in EPIC and Lawson is provided. Incumbents need to become reasonably competent

following on-the-job-training.

Typing Words Per Minute:N/A

Steno Words Per Minute:N/A

Required Skills:

Ability to communicate verbally

Ability to deal calmly and courteously with people

Ability to deal with stressful situations

Ability to finish tasks in a timely manner

Ability to follow oral and written instructions and established procedures

Ability to function independently and manage own time and work tasks

Ability to maintain accuracy and consistency

Ability to maintain confidentiality

Ability to maintain office files and follow standard office procedures

Ability to perform basic filing, office procedures and word processing

Other:N/A

Personal Relationships:

Routine job with interpersonal contact

Internal Contacts:

Within Department

Cross-departmental

Physicians

Management

External Contacts:

Patients

Families

Visitors

Working Conditions:

Work takes place on hospital unit or clinical setting

Physical Demands:

Occasionally:

Standing

Walking

Bending

Crouching

Reaching with Arms

Finger/Hand Dexterity

Lifting/Carrying (Up to 25 lbs)

Frequently:

Sitting

Talking

Hearing

Seeing

Apply

Job Number: 00095707

Location: Maywood, IL

Organization Name: Loyola University Medical Center

Facility: LUHS-Loyola University Medical Center

Employment Type: Full time

Shift: Night Shift

Hours: 40