Trinity Health LUHS_TEAM LEAD APPLICATION SUPPORT_4781 in Maywood, Illinois
The Team Lead is responsible for all activities related to the support of Trinity Information Services (TIS) applications in his/her area. He/She manages and assigns work to the application support team in coordination with the overall application support team. This team will consist of business and technical analysts and may be one of several teams supporting a large application product (e.g. SMS Revenue, SMS Financials, TDS Clinical, etc.). The Team Lead is responsible for all management aspects of his/her team, i.e. annual evaluations, hiring, counseling, mentoring and other management activities. Confers with and advises staff on standards, policies and procedures, technical problems, priorities and methods. Manages priorities set by the Application Support Manager or Senior Manager. Understands and supports the strategic direction of TIS/Trinity Health and manages his/her support area in accordance with that strategy. Works closely with other Team Leads and/or Manager of the application area to make sure priorities and work assignments are managed consistently.
Required:Associates Degree OR equivalent training acquired via work experience or education
Specify Degree(s):Computer Science, Business, Healthcare
Required:6-10 years of previous job-related experience
Preferred:10+ years of previous job-related experience
Details:Seven years of experience in application area, three of which are in the healthcare field.
Two years with TIS is a definite plus.
Knows, understands, incorporates and demonstrates the Trinity Health
(TH) Mission, Vision, and Values in behaviors, practices and decisions.
Leads and facilitates team meetings to discuss existing assignments
and issues; review and assign new tasks. Also, the Team Lead will
maintain a current project list outlining all tasks/assignments, the
assignee, and estimated completion dates for tasks and issues.
Develops staff, and defines team roles. This includes reviewing each
staff members annual goals, provide the opportunity for staff to achieve
set goals, and communicating to team members regarding those
Manages department and organizational policies and procedures
Responsible for second level on call triage – management escalation.
direction on problem resolution.
Completes annual staff evaluations on time. This includes 360
feedback, summarizing all input, reviewing final evaluation with
manager for approval and recommending and reviewing new goals with
Enthusiastically reinforces management/company direction
Manages projects and leads project teams. Assigns work and provides
daily supervision to team. Works with team to develop project plans
with major milestones. Responsible for outcome management of
projects, i.e. scope, cost, and deadlines. Directly responsible for
successful and timely completion of team projects.
Represents the department. Participates in meetings in place of the
Works with manager to establish work load prioritization, and staffing.
This includes participating in user/customer meetings. Manages and
assist staff with multiple, changing priorities.
Assists manager to form an overall cohesive team. Facilitates and
assigns cross training opportunities.
Knows key customers and develop good business relationships. Plans
and facilitates client meetings. Resolves customer satisfaction issues.
Maintains a working knowledge of applicable Federal, State, and local
laws and regulations, Trinity Health Corporate Integrity Program, Code
of Ethics, as well as other policies and procedures in order to ensure
Job Number: 00114307
Location: Maywood, IL
Organization Name: Loyola University Medical Center
Facility: LUHS-Loyola University Medical Center
Employment Type: Full time