HEI Hotels Director Of Housekeeping in Manchester Village, Vermont

Are you inspired by luxury and tradition? We are. And we’re surrounded by it every day. Connect with our history while simultaneously building the future of quintessential resort travel at The Equinox Resort & Spa. We are a team that often celebrates 20+ years of continual employment for our associates. People don’t just come to work here, they stay ... and grow.

Our luxury property has a long tradition of providing unique experiences and genuine hospitality to prominent historical figures as well as individuals, families, couples and groups for over 200 years. Our employment opportunities run the gamut from part time and on call positions to long-term roles offering unlimited growth and advancement. Living and working in beautiful southern Vermont is a dream for many that can be achieved at The Equinox Resort & Spa.

We seek staff with a passion for travel, local food and drink and a spa-inspired lifestyle with a demonstrated team-oriented approach to work and life. We offer competitive wages, on-the-job training, benefits and perks and privileges including a FREE shift meal in our café, flexible scheduling, competitively-priced insurance coverages, paid time off, FREE uniform, FREE parking and so much more.

Join the first luxury resort in HEI Hotels & Resorts’ portfolio – The Equinox – A Luxury Collection Golf Resort & Spa. Apply today!

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

  • Develop housekeeping and laundry budget.

  • Develop and implement controls for expense management.

  • Conduct periodic inventory of guest supplies, small equipment and linen as required.

  • Utilize labor management tools to schedule and control labor costs.

  • Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

  • Communicate both verbally and in writing to provide clear direction to staff.

  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

  • Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

  • Ensure compliance of housekeeping and laundry standard operating procedures and policies.

  • Operate department pursuant to OSHA requirements and guidelines.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job related duties as assigned.

  • 5+ years management experience, with at least 3 years in housekeeping management.

  • Experience managing in-house operated laundry operations.

  • High School diploma or equivalent required; Bachelor’s Degree preferred.

  • Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

  • Able to work with other department leaders.

  • Able to resolve guest, supervisor and associate conflicts.

  • Able to manage multiple tasks at all times and have excellent organizational skills.

  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.

  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Requisition ID: 2019-4251

FLSA Status: Exempt

Street: 3567 Main Street

Location Description: Are you inspired by luxury and tradition? We are. And we’re surrounded by it every day. Connect with our history while simultaneously building the future of quintessential resort travel at The Equinox Resort & Spa. We are a team that often celebrates 20+ years of continual employment for our associates. People don’t just come to work here, they stay ... and grow.

Our luxury property has a long tradition of providing unique experiences and genuine hospitality to prominent historical figures as well as individuals, families, couples and groups for over 200 years. Our employment opportunities run the gamut from part time and on call positions to long-term roles offering unlimited growth and advancement. Living and working in beautiful southern Vermont is a dream for many that can be achieved at The Equinox Resort & Spa.

We seek staff with a passion for travel, local food and drink and a spa-inspired lifestyle with a demonstrated team-oriented approach to work and life. We offer competitive wages, on-the-job training, benefits and perks and privileges including a FREE shift meal in our café, flexible scheduling, competitively-priced insurance coverages, paid time off, FREE uniform, FREE parking and so much more. Join the first luxury resort in HEI Hotels & Resorts’ portfolio – The Equinox – A Luxury Collection Golf Resort & Spa. Apply today!