AdventHealth Senior Financial Counselor – Revenue Cycle – Maitland in Maitland, Florida

Description

Senior Financial Counselor – Revenue Cycle – Maitland

AdventHealth Maitland seeks to hire Senior Financial Counselor who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.

Department Profile:

AdventHealth Patient Access/Guest Services – offers world class customer service and is the patient’s first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans.

Work Hours/Shifts:

Monday – Friday; 7:30a – 4p

Job Summary:

Under supervision, works all pending information regarding account disposition and seeks resolution within (30) days. Ensures proper written communication is completed for all patient accounts that are presented for Finance Committee review. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to Director regarding disposition of accounts. Accountable for maintaining current and thorough knowledge of all federal, local and state programs in order to determine a payor source for uninsured patients. Ensures competency in ongoing training and education for the purposes of ensuring department stays acutely aware of changes. Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of Florida Hospital. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Serves as hospital liaison for patient and family in absence of patient representative

  • Uses discretion when discussing employee/patient related issues that are confidential in nature

  • Responsive to ever-changing matrix of hospital needs and acts accordingly

  • Typing skills equal to 20 words per minute net

  • Self-motivator, quick thinker

  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing

  • 3 years of experience in Patient Financial Services department or a related environment, such as, registration, finance, collections, customer service, medical office, or contract management

  • One (1) year experience in assisting uninsured patients with community based programs up to including federal, state and local programs for benefits. (Preferred)

  • High School diploma or GED (Preferred)

Licensure, Certification, or Registration Required:

  • N/A

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Works all pending information regarding account disposition and seeks resolution within timeframe established by department policy or procedure. Ensures proper written communication is completed for all patient accounts that are presented for Finance Committee review. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to Director regarding disposition of accounts.

  • Accountable for maintaining current and thorough knowledge of all federal, local and state programs in order to determine a payor source for uninsured patients. Ensures competency in ongoing training and education for the purposes of ensuring department stays acutely aware of changes.

  • Meets with patients, completes applications, and obtains all required documentation for Social Security Administration disability applications, Medicare and Medicaid/Office of Disability of Determination, and county governmental programs such as Veteran’s Administration, Orange County Indigent Plan, Health Care Responsibility Act, etc. Ensures Financial Statements are scanned into Sunport and patient accounts are adjusted accurately and timely, in order to contribute to state audits for DSH reimbursement.

  • Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of Florida Hospital. Meets upfront and total collections by staying proactively involved with accounts from pre-registration status to accounts final disposition and/or zero balance. Appropriately sets payment arrangements with our uninsured and/or underinsured patients or their representative, scheduling payments on deposits due.

  • Prepares, processes, and follows cases (or application packets) for all patients who request assistance on their hospital accounts to meet requirements for various charity programs, as well as alternative methods of account satisfaction through health care line of credit, state funded programs, etc.

  • Accountable for maintaining a close working relationship with Case Management and Rehab staff for aid in proper discharge planning and ensuring all financial assessments are clear, updated and thorough to support post acute care financial needs.

  • Reviews daily census for all uninsured patients and/or under insured patients to determine intervention needed. Meets with all uninsured patients within (24) hours of admissions by completing a thorough financial assessment to ensure patients have been screened for county, state and federal programs. Gathers required financial information by phone or by direct interview in a professional manner, demonstration regard for dignity of all patients and family members.

  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Senior Financial Counselor opportunity with AdventHealth Maitland and apply online today.

Job Keywords:

Senior Financial Counselor, Revenue Cycle, Maitland

Job: Patient Financial Services

Primary Location: US-FL-Maitland

Position Location Maitland

Organization AdventHealth Central Florida

Schedule Full-time

Shift Day

Job Level Staff / Associate

Education Level None

Travel No

Job Posting Feb 13, 2019, 8:02:44 AM

Req ID: 276565

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.