UnitedHealth Group Supervisor Collections - Louisville, KY in Louisville, Kentucky
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM
The Supervisor Billing / Collections is responsible for the management of the billing and collections, of all Medicare accounts. This role is responsible for facilitating daily operations of all Billing and Collections functions, including coordination with hospital departments affecting Billing and collections processes. The position requires coordinated activity across organizational lines to ensure a unified and proactive billing process within the organizational units that are serviced across several Centers of Excellence (COE). This position is responsible for managing and coordinating team efforts toward a specific service delivery function for the client. The position provides coaching, feedback, and corrective action to service delivery team members where needed.
The Supervisor Billing / Collections carries out his / her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of the client.
Manage the work of the Medicare billing and collections team members by empowering, coaching, answering questions, giving guidance, and leading by example
Manage COE operations, ensuring timeliness, accuracy, compliance and standards fulfillment as defined in COE Service Level Agreements
Ensure that adequate procedures exist for accurate and timely processing of Medicare, billing and collections
Ensure compliance with state and federal laws regulations for Medicaid, Medicare, non - government and other third - party billings
Maintain ongoing knowledge of UB - 04, HFCA 1500, and other mandatory state billing forms and filing requirements
Monitor on - line claim editing, submission and reconciliation procedures; ensure compliance with CPT, HCPCS and ICD - 9 coding regulations and guidelines
Help coordinate follow - up within appropriate regulations of Medicare and Medi - Cal bills
Provide relevant guidance for assigned staff to resolve internal and external issues
Inform director and managers of any significant issues in the Billing and Collections area (e.g., Billing and Collection backlogs, HIM bill drop delays, payer issues, vendor issues, etc.)
Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
Help ensure that appropriate personnel policies are adhered to and any personnel problems are addressed in an appropriate and timely manner
Assist in developing department staff to ensure appropriate skills base is present in the staff, as well as to ensure that skills needed for future needs are developed in advance of their need
Assist in establishing and monitoring controls to ensure appropriate submission and acceptance of electronic and manual bills
Monitor billed and rebilled summary reports and act on trends and / or root causes
Monitor billing and collection performance according to quality and productivity standards developed internally and documented in SLAs
Support completion of monthly trending analysis of COE billing and collection performance
Help coordinate and promote implementation and monitoring of standard master files, processes, reporting and education programs
Understand and communicate nuances of billing various payers such as Medicare, Medicaid, HMO’s, PPO’s, IPA’s, employers, etc
Supervise Medicare Billing and Collection personnel, provide recommendations for hiring, promotion, and personnel action where appropriate
Develop specific objectives and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve service to facility customers
Identify opportunities for innovation, knowledge sharing and other leading practices within the COEs and among peer group
Perform staff reviews and prepare performance documents for direct reports
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned
High School Diploma / GED (or higher)
2+ years Medicare or Government Billing and Collection experience
Ability to work with Microsoft Word (create, edit, save documents), Microsoft Excel (create, edit, save spreadsheets, plug in data) and Microsoft Outlook (send emails, receive emails, set appointments)
Ability to work between the hours of 6:00am - 6:00pm, Monday thru Friday
Preferred Qualifications :
Bachelor's Degree or higher
Ability to travel up to 5% of the time, (4 times per year)
3+ years of Billing experience
3+ years of Healthcare, Hospital and / or Revenue Cycle experience
Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Medical collections representative, customer service, collections representative, customer service representative, optum360