UCLA Health Administrative Assistant III in Los Angeles, California
Participate in research scheduling activities as part of the
CRU/IUO clinical research team while under the direction of the supervisor,
investigators, Financial Administrative Office (FAO), and clinical director
(senior management). The incumbent is responsible for scheduling research
patients within in the oncology clinics, radiology, cardiology, and other
departments, as needed. Additionally, incumbent will be responsible for engaging
with the research patients to inform them of their schedules and any changes.
Provide administrative and patient care support to the clinics with regards to
scheduling, patient flow, and registration.
Required: Demonstrate basic knowledge of
physician office policies and procedures. Demonstrated computer skills
including word-processing, use of spreadsheets and data entry. Ability to
communicate effectively with medical, nursing and administrative personnel,
regulatory agencies and study sponsors. Skill and experience in operating
office machines including hospital based computer systems. Skill and experience
in composing clear and understandable written memos and reports using correct
grammar. Skill in prioritizing assignments to complete work in a timely and
accurate manner. Knowledge of UCLA School of Medicine and hospital nursing
processes. Skill in communicating with patients, families and referring
physicians with diplomacy. Knowledge of basic medical terminology. Familiarity
with physician office billing procedures. Knowledge of University's Electronic
Medical Record System. Superior typing skills to prepare correspondence,
reports and other written materials with speed and accuracy. Skill in
prioritizing assignments to complete work in a timely manner when there are
changes in the workload and assignments, pressures of deadlines, and/or heavy
work load. Ability to work flexible hours and travel to department clinics, as
assigned. Working knowledge of insurance authorization and verification process
for major medical insurance plans. Knowledge of billing and diagnosis codes and
medical office procedures. Knowledge of State and Federal programs to ensure
reimbursement from Medicare, Medi-Cal, or other sponsoring agencies. Skill in
analyzing information, problems, situations, and procedures to recognize
alternatives and provide services. Ability to problem-solve with other members
of the off-site Medical Oncology teams while maintaining cooperative working
relations with administrators, physicians, peers, and the public. Skill in
recognizing an emergency or high priority situation and taking appropriate and
immediate action. Demonstrated ability to maintain composure when confronted by
difficult situations and to respond professionally.
Preferred: General knowledge of oncology
procedures and terminology. Medical terminology to a level permitting
accurate preparation of scheduling patient needs, interacting with physicians,
patients and staff. Working knowledge of third party pay or verification
terminology to determine benefit eligibility and interpretation of coverage.
Knowledge in patient assistance programs, including hospice and home health.
Fluent in Spanish. Bachelor's Degree.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
- UCLA Health Jobs