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UCLA Health Administrative Assistant III in Los Angeles, California

Responsibilities

Participate in research scheduling activities as part of the

CRU/IUO clinical research team while under the direction of the supervisor,

investigators, Financial Administrative Office (FAO), and clinical director

(senior management). The incumbent is responsible for scheduling research

patients within in the oncology clinics, radiology, cardiology, and other

departments, as needed. Additionally, incumbent will be responsible for engaging

with the research patients to inform them of their schedules and any changes.

Provide administrative and patient care support to the clinics with regards to

scheduling, patient flow, and registration.

Qualifications

Required: Demonstrate basic knowledge of

physician office policies and procedures. Demonstrated computer skills

including word-processing, use of spreadsheets and data entry. Ability to

communicate effectively with medical, nursing and administrative personnel,

regulatory agencies and study sponsors. Skill and experience in operating

office machines including hospital based computer systems. Skill and experience

in composing clear and understandable written memos and reports using correct

grammar. Skill in prioritizing assignments to complete work in a timely and

accurate manner. Knowledge of UCLA School of Medicine and hospital nursing

processes. Skill in communicating with patients, families and referring

physicians with diplomacy. Knowledge of basic medical terminology. Familiarity

with physician office billing procedures. Knowledge of University's Electronic

Medical Record System. Superior typing skills to prepare correspondence,

reports and other written materials with speed and accuracy. Skill in

prioritizing assignments to complete work in a timely manner when there are

changes in the workload and assignments, pressures of deadlines, and/or heavy

work load. Ability to work flexible hours and travel to department clinics, as

assigned. Working knowledge of insurance authorization and verification process

for major medical insurance plans. Knowledge of billing and diagnosis codes and

medical office procedures. Knowledge of State and Federal programs to ensure

reimbursement from Medicare, Medi-Cal, or other sponsoring agencies. Skill in

analyzing information, problems, situations, and procedures to recognize

alternatives and provide services. Ability to problem-solve with other members

of the off-site Medical Oncology teams while maintaining cooperative working

relations with administrators, physicians, peers, and the public. Skill in

recognizing an emergency or high priority situation and taking appropriate and

immediate action. Demonstrated ability to maintain composure when confronted by

difficult situations and to respond professionally.

Preferred: General knowledge of oncology

procedures and terminology. Medical terminology to a level permitting

accurate preparation of scheduling patient needs, interacting with physicians,

patients and staff. Working knowledge of third party pay or verification

terminology to determine benefit eligibility and interpretation of coverage.

Knowledge in patient assistance programs, including hospice and home health.

Fluent in Spanish. Bachelor's Degree.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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