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Enterprise Holdings Part Time Sr. Customer Service Representative in Longview, Washington

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

This position is at our facility in Longview, WA. Parking is available for our employees at this facility.

This part time position pays $13.00/hr. Aside from religious observations, must be able to work one the following shifts:

Shift(s):

Monday 7:15am -5:30pm

Tuesday 7:15am - 5:30 pm

Wednesday 7:30am - 2:00pm

or

Wednesday W1: 2:30pm – 5:30pm; W2: 11:00am – 5:30pm

Thursday 7:15am – 5:30pm

Friday 7:15am – 5:30pm

Sautday W1: 8:45am – 12:15pm; W2: OFF

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Shift(s):

Monday 7:15am -5:30pm

Tuesday 7:15am - 5:30 pm

Wednesday 7:30am - 2:00pm

or

Wednesday W1: 2:30pm – 5:30pm; W2: 11:00am – 5:30pm

Thursday 7:15am – 5:30pm

Friday 7:15am – 5:30pm

Sautday W1: 8:45am – 12:15pm; W2: OFF

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-282020

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