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DaVita Medical Group Inpatient Coordinator in Long Beach, California

OVERVIEW OF POSITION:

Responsible for providing centralized front office support to the Inpatient Team (IPT) by collaborating with inpatient care managers, hospitalists, and patients to prevent and reduce hospital readmissions and effectively transition patients from the inpatient to the outpatient setting. Responsibilities include census management, setting appointments, arranging home health services, DME services, patient transportation, and coordinating and communicating patient discharge plans.

ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Schedules PCP and Specialist follow-up appointments as directed by the Care Manager and communicates with patients in both hospital and home settings to coordinate and/or reschedule appointments.

  • Interacts with Home Health agencies and DME companies and utilizes HCP Connect to arrange for transportation and necessary services for patients discharging from hospitals and SNFs.

  • Establishes and maintains working relationships with hospital and SNF and manages daily census and discharge summaries.

  • Conducts post-discharge patient surveys to determine if any additional patient interaction i.e. instruction regarding medication, or if PCP or Care Manager intervention is needed to prevent re-hospitalization.

  • Processes monthly custodial patients and contacts SNFs to determine patients’ custodial status and updates authorization as needed.

  • Utilizes Health Plan Web sites, IDX, and HCP Connect to obtain patient benefit information and to determine eligibility status.

  • Utilizes IDX for Group PCP scheduling and entering inpatient authorizations.

  • Updates and maintains daily census using the Patient Keeper system.

  • Process discharge summaries and other documents in K2 to ensure timely delivery to PCPs.

  • Processes follow-up Emergency care requests from Patient Support.

  • Participates in regional and hospital pilot projects.

  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

  • Performs additional duties as assigned.

EDUCATION:

  • 1 or 2 years of post-high school education or a degree from a two-year college.

EXPERIENCE:

Minimum:

  • Over 1 year and up to and including 3 years of experience in a healthcare setting (doctor’s office, patient care).

  • Over 2 years of customer service experience in a healthcare environment.

  • Multi-line telephone experience.

Preferred:

  • Over 3 years of experience in a healthcare setting (doctor’s office, patient care).

KNOWLEDGE, SKILLS, ABILITIES:

  • Proficient in Microsoft applications (Outlook, Word, Excel).

  • Strong data entry skills.

  • Ability to type 35 - 40 wpm.

  • Ability to work in rotating shifts.

  • Ability to operate a multiline telephone system.

  • Customer service-oriented.

  • Excellent verbal and written English communication skills.

  • Excellent telephone skills and telephone etiquette.

  • Ability to handle difficult customer situations in a positive manner.

  • Ability to maintain composure in a challenging situation.

  • Ability to interact with external healthcare professionals in a variety of settings.

  • Intermediate knowledge of medical terminology and medical coding (advanced preferred).

  • Excellent problem-solving skills.

  • Organized and detail-oriented and task –oriented.

  • Self motivated, team player, positive attitude.

  • Ability to adapt to changing duties and work in a fast-paced environment.

What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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