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Dignity Health Clinic Operations Specialist in LONG BEACH, California


Founded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Mary Medical Center is a 389-bed, acute care, nonprofit hospital located in Long Beach, California. The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visitfor more information.


The Clinic Operations Specialist is expected to perform duties in alignment with the mission and policies of the organization. Performs duties in support of and in compliance with the performance improvement plan, Joint Commission and other licensing, accrediting and regulatory agencies. Responsible for accurate pre-registration and completion of registration in MedSeries 4 (MS4) in line with current policy and procedures, guidelines and training. Will consistently utilize MS4 as the primary source verification system to confirm if a patient is a "New" or an "Established" patient at St. Mary Medical Center, Long Beach (SMMC-LB). Ensure patients are accurately identified in MS4 to avoid the creation of a duplicate medical record number. Creates accounts for new and established patients in MS4. Responsible for patient check in; greets patient with a smile, by name, makes direct eye contact and introduces one's self. Asks if the visit went ok and resolves concerns if problems arise. Schedules subsequent appointments as appropriate in the electronic healthcare record ("EHR") appointment scheduling system, Responsible for smooth office flow ensuring waits and delays are kept to a minimum. Works collaboratively with the clinicians and administrative team to ensure patients are seen in a timely manner. Organizes and scans paper medical records into approved locations in the EHR. Responsible for ensuring the reception area is kept neat and tidy at all times throughout the day. Preps and reviews patients' records for the next business day ensuring any required medical records, labs etc. are available; will follow up with patients and/or primary care doctors' offices as needed. Responsible for reviewing the clinic schedule in advance and contacting patients to remind on appointments; complete registration and rescheduling appointments as needed. Able to perform MA Back Office functions, Authorizations and Coordination of patient care and insurance benefits as needed. Demonstrates ability to multitask efficiently while working in a fast-paced open environment.


Minimum Required

  • A Minimum of 2 years MA Back Office experience

  • High School diploma or equivalent

  • Desired BA in business or Health Administration.

  • MA Certificate

  • CPT/ICD-9 coding preferred

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Equal Opportunity

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Dignity Health participates in E-verify.

Job ID 2020-102604

Employment Type Per Diem

Department Ob Clinic 2

Hours / Pay Period 28

Facility St Mary Medical Center - Long Beach

Shift Day


State/Province CA

Standard Hours Monday - Saturday, as needed.

Work Schedule Varies