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Marriott Senior Director, Organizational Capability, HR Strategy Planning & Optimization in London, United Kingdom

Job Number 19169294

Job Category Human Resources

Location Europe Office - London, Barnard's Inn, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


The role is focused broadly on helping the organization deliver on long-term plans by strengthening the alignment of strategy, structure, processes, people, and culture, ensuring a high return on human capital investments through a high performing organization. This role is responsible for deploying the methodology and framework for organizational assessment, organizational design, and organizational health monitoring throughout the EMEA organization and building business capabilities in the areas of organizational, process and job design, talent activation, team effectiveness and change/deployment management. This position partners with Senior HR Generalists and Senior Business Leaders across the division.

This leader supports the divisions capabilities in planning, designing, and facilitating organizational optimization through:

  • Expansive knowledge of strategies and operating models that will support the client discipline being served.

  • Deployment of expert skills, knowledge and abilities in organization design and effectiveness technical content domains (organization and job design, business process re-engineering, performance management systems, business culture alignment; change management and learning).

  • Design and development of organizational capability tools, templates, and methods to implement initiatives as well as educate business leaders on organizational capability concepts and approaches.

  • Strong business acumen and deep understanding of wide range of business functions and their interdependencies.

This role also leads HR planning, strategy development, deployment and optimization for the division, partnering with the continent HR COEs and HRBPs on initiatives to build new capabilities, improvements and innovations in human resources.

In this position you will report directly to our Chief HR Officer for Europe, Middle East and Africa. To be successful, you need to be a self-starter with demonstrated ability to develop a vision and strategy, who can drive change and garner support throughout the organization. Given our significant footprint in the EMEA region, you will be working with a diverse workforce and previous exposure to international cultures is preferred.

Location: London preferred


Organizational Design/Effectiveness Leadership

  • Partner with CHRO and VPs HR to assess and address organizational effectiveness priorities, risks, and issues for projects/initiatives.

  • Partner with EMEA Executives and HR leaders to develop an organizational strategy (including structure, process & jobs) to align with the continent strategy and functional priorities.

  • Consult with clients/stakeholders to translate business needs into organizational capability implications. Educate, advise, and influence leaders on business transformation topics including organizational design, organizational effectiveness, and change management.

  • Evaluate and develop organizational models on property and above property to support the evolution of how work is done, the optimization of new technologies, and the evolving needs of the future workforce.

  • Support large scale transformation and reorganization projects.

  • Support business needs as an organizational subject matter expert including developing and implementing high quality, cost-effective organizational effectiveness products, programs and services.

  • Seek opportunities to leverage knowledge, resources and work activities across the OC COE and other Marriott departments/divisions. Build and scale enterprise approach, methodology and framework for organization effectiveness

  • Develop and implement organizational capability tools, templates and methods to implement initiatives, drive adoption and enablement of performance and development processes

  • Recommend and Partner with the HRBP to introduce talent and performance practices and tools to support a high performing organization. Partner with Talent Management team to develop solutions to facilitate organization behavior change in current and future operating models.

Organizational Capability Consultation

  • Provide consultation, diagnostics, planning implementation (e.g., project proposals, work plans, etc.), and evaluation.

  • Develop data-based insights to influence organizational outcomes. Access and synthesize data from a variety of sources to formulate informed viewpoints on organizational issues.

  • Provide end-to-end client management, administrative activities (e.g., budgets, meeting logistics), and resource management (e.g., leading project teams) of these assigned projects.

  • Lead development of scope and cost proposals for projects to be executed by either him/herself or other members of the team.

  • Formally or informally lead other members of the HR team and cross-functional resources as necessary as projects deployment require.

  • Align change management activities to facilitate understanding and adoption of new roles and processes.

  • Coordinate activities of outside consultants, as required

Change Management

  • Serve as the subject matter expert on change management. Lead the development of change strategies in the continent in the context of organizational capability and transformation efforts. Partners with change management practitioners in the Planning team on broader change efforts to ensure alignment and connectivity.

  • Manage execution and apply a structured approach and methodology to change management efforts; ensuring implementations are consistent in process, tools, and services (note leverage existing materials and evaluate opportunities for value add improvements).

  • Maintain a comprehensive HR Change Management plan on an annual basis, working with HR leadership to understand broad business needs that will require CM support.

  • Conduct impact analysis and stakeholder assessments in order to determine change management needs and implications.

  • Identify potential people-side risks and anticipate points of resistance.

  • Develop limited communication materials as required in support of projects; partner with the internal communication team for communications planning and execution.

Strategy, Planning & Optimization

  • Lead HR strategy development and planning efforts for EMEA. Work closely with the CHRO and rest of the continent HR leadership team to develop integrated HR strategies for the division, translate strategy into actionable plans, partners with market and above property leaders on deployment, adoption and ongoing improvement.

  • Oversee people analytics for the continent. Manages HR scorecard, monitoring leading and lagging indicators to measure impact, identify areas of opportunities and drive on going optimization efforts.

  • Support ongoing improvement and innovation efforts across HR, working with rest of the HR team identify opportunity areas and bring in new capabilities to position the discipline for future success.

  • Evaluation and ongoing optimization of HR processes.


Education or Certification

  • Bachelor’s degree required; Graduate degree, MS/MBA (or equivalent) in Business Administration/Management, Organizational Development, Human Resources, Psychology, or Related Field preferred.


  • Minimum of 10-12 years of experience supporting or leading organizational effectiveness and process design efforts.

  • Proven track record partnering with business leaders to design and execute high impact organizational solutions in large, complex organizations.

  • Hospitality/Lodging industry experience, a plus.

  • Experience working with and influencing a wide range of cross-functional teams and leaders in a matrix environment.

  • Experience working with a diverse workforce and previous exposure to international multi-cultural environment.

  • Experience presenting and delivering high-level, impactful results/recommendations to senior-level leaders.

Skills & Attributes

  • Expert in performing organizational diagnostic work and needs assessments.

  • Experience and knowledge of organizational capability principles and methodologies.

  • Strong qualitative data collection, analytic, and root cause identification skills required.

  • Demonstrated ability to work independently, and at times supervise and lead small teams (both direct and matrix).

  • Exceptional verbal and written communication skills - ability to articulate compelling ideas and “enroll people.”

  • Possesses strong consulting skills and the ability to quickly assess situations, identify gaps and possible solutions. Proven record consulting with HR colleagues and business leaders on complex business issues.

  • Possesses strong leadership ability; clearly articulates what needs to be done, and mobilizes others in the right direction; is able to influence without authority in a matrix organization.

  • Analytical. Proven ability to use metrics and data analytics to identify and resolve process efficiency issues and influence decisions. Ability to evaluate business trends, determine applicability to Marriott and modify business strategies accordingly.

  • Financial management skills e.g., ability to analyze P&L statements, develop operating budgets

  • Demonstrates strong project management skills including knowledge of the project lifecycle phases, needs analysis, budget and resource management and project planning.Strong platform and facilitation skills and the ability to lead teams towards productive outcomes.

  • Ability to develop and maintain strong interpersonal relationships with team membe, internal stakeholders, all levels of leadership and external constituents; ability to influence change through these relationships.

  • Ability to work independently in a deadline-driven environment, establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria. Makes decisions in a timely manner and with limited information. Possesses strong organizational skills and ability to manage multiple priorities and resources

  • Strategic thinker across the OC spectrum of activities.

  • Effective negotiation, influencing and conflict management skills to engage internal stakeholders as well as global business partners and gain sponsorship for solutions to business challenges.

  • Is results oriented, works independently, delivers results under difficult conditions and demonstrates balanced judgment under pressure.

  • Exhibits leadership presence; ability to establish credibility necessary to influence at all organizational levels and give projects credibility.

  • Initiates, implements and supports change within the organization; proactively removes barriers and accelerates its pace. Comfortable challenging organizational norms and accepted thinking to drive effectiveness.

  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

  • Big picture thinker; processes information through a strategic lens and applies tenants of systems thinking/theory to issues and assignments.

  • Effective problem-solving and decision-making skills; can choose a course of action amongst options involving uncertainty or risk; encourages new innovative solutions when appropriate. Engages in fixing the problem; makes decisions using data.

  • Innovative and agile learner; able to readily apply past learnings in new situations to generate solutions to MI challenges and/or create something entirely new.

  • Has acute organizational and self-awareness; politically savvy.

  • Actively seeks learning and exposure to new ideas and practices. Enhances personal, professional and business growth through new learning and experiences; pushes the organization to learn from other industries’ practices.

  • Maintains a positive attitude and professional demeanor at all times, especially if ideas or recommendations are met with resistance; is persistent at driving ideas and effective at addressing difficult issues and guiding others toward the accomplishment of identified goals.

  • Demonstrates a high degree of integrity in dealing with sensitive information.

  • Understands how to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

  • Embraces technology and other innovative solutions to increase work flow efficiency and quality.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.