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Marriott Guest Relations Executive in London, United Kingdom

Job Number 19151754

Job Category Rooms and Guest Services Operations

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, Greater London, United Kingdom VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly

Start Your Journey With Us

A new and exciting opportunityawaits you at one of London’s most iconic and sought after postcodes situatedin the Heart of Mayfair. London’s Original Marriott hotel boasts 237 newlyrenovated rooms within walking distance of one of the world’s most popularshopping destinations, Oxford Street with such top label brands as Selfridges,Omega Watches and Microsoft.

Supporting the bedrooms, a 1920’sAward Winning Speak-easy cocktail bar, 2 Gordon Ramsay restaurants on propertyand the largest open space Ballroom in London. The London Marriott GrosvenorSquare is renowned for its excellent service and making memories that last alifetime.

Want to grow within your career and develop your skills for a management role? The Guest Relations Executive position allows you to do just that. This role is an exciting opportunity to develop your skills with focus on driving goals, guest loyalty and associate engagement. This role is very focused on day-to-day operations, whilst coming up with new ideas to ideas to drive guest satisfaction. This guest relations leader will be responsible for ensuring that tasks are being completed correctly, planning and implementation of new projects as well as assisting other departments such as Front Desk and Executive Lounge. In addition to all the above, driving guest satisfaction and going above and beyond for our guests is essential.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Education and Experience

  • Previous experience working within a similar environment necessary.


  • Supporting Guest Experience Manager and Front of House team.

  • Monitoring and Developing the Guest Relations team through their Marriott Journey

  • Ensuring Consistent & Exceptional Customer Service

  • Project Management

  • Purchasing and Procurement

  • VIP Meet & Greet

  • Providing local amenities for our VIP’s

  • Assisting with M Club operations to drive Elite Appreciation

Message from the Guest Experience Manager:

"As Guest Experience Manager, I am extremely grateful for having a passionate and skilled Guest Relations Team, who always go above and beyond for the guests. Having started as a Chef in this property and developing my career throughout Front Office, I am extremely proud to have a team and a hotel who has supported me on that journey."

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.