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Marriott Front Desk Agent in London, United Kingdom

Job Number 19164895

Job Category Rooms and Guest Services Operations

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, Greater London, United Kingdom VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly

Start Your Journey With Us

A new and exciting opportunity awaits you at one of London’s most iconic and sought-after postcodes situated in the Heart of Mayfair. London’s Original Marriott hotel boasts 237 newly renovated rooms within walking distance of one of the world most popular shopping destinations, Oxford Street with such top label brands as Selfridges, Omega Watches and Microsoft.

Supporting the bedrooms, a 1920’s award winning speakeasy cocktail bar, 2 Gordon Ramsay restaurants on property and the largest open space Ballroom in London. The London Marriott Grosvenor Square is renowned for its excellent service and making memories that last a lifetime.

This position is an exciting opportunity to start your career in the world largest Hospitality company. You will be responsible of creating an exceptional journey for our guests by providing a 5-star personalised service.

If you have passion for creating memorable experiences and going far beyond what our guests expect, this is the place for you!

We encourage and empower our Team in decision making. We want to elevate you to the next level!

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JOB SUMMARY

Experience:

  • Previous experience working within a similar environment preferred Skills and Knowledge :

  • Strong Communication skills (verbal, listening, writing)

  • Innovative and Creative

  • Pro-active and reliable

  • Able to work alone and within a team Education or Certification :

  • Good level of English essential

  • Ability to use standard software applications and hotel systems e.g. Office, Marsha, Opera, etc.

As a Front Desk Agent you will be responsible of the following:

  • Handle guest arrivals and departures efficiently, having a thorough knowledge of the Front Office Standard Operational Procedures and leaving a lasting memory of true care. Be creative and think outside the box to create personalised experiences for our guests!

  • Work flexible hours on a shift basis in accordance with the departmental rota. We understand how important you time outside work is therefore we want to be flexible with your requests too.

  • Be familiar with local area and the outlets of the hotel to help create unique moments by giving your personal recommendations.

  • To practice gracious hospitality and promote goodwill by being friendly, engaging, courteous and helpful to guests, managers and fellow associates at all times.

What Amazing Benefits can you expect to work for the London Marriott Grosvenor Square?

  • 10% Incentive Scheme on Individual Upsells

  • Perfect Fill Incentive

  • Staff discount across both Maze Grill by Gordon Ramsay and Lucky Cat by Gordon Ramsay

  • Discounted Room nights, Meals and Spa treatments across over 7,300 hotels and resorts worldwide

  • Monthly Pension Donation Scheme

  • Annual Season Ticket Loan opportunities

  • Free Access to the Hotel Fitness Facilities

  • Access to Major High Street brand discounts

  • Complimentary Meals on Duty

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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