Trinity Health HR Rep 1- HR Contact Center in Livonia, Michigan

HR Rep 1 - HR Contact Center- pay range -$16.98 - $23.00/hour - commensurate with education and experience.


Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail.


Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.

Administers HR policies and procedures that cover multiple functional areas.

Investigates and resolves general issues related to HR processes and procedures, benefit programs and assist with related issues via telephone and e-mail. Provides prompt solutions, highly responsive and superior customer service to all inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.

Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Processes employment verifications and requests for employment status. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.

Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.

Assists managers and associates with web-site navigation and self-service utilization.

Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.

Adheres to established regulations, processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice.

Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.


Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment or an equivalent combination of education and experience.

An Associate's degree in HR, Business Administration, Business Systems, or related field is preferred.

Familiarity with PeopleSoft, Workday and Kronos time and attendance systems is preferred.

The role requires attention to detail and strong customer service experience.

Demonstrated decision making skills, excellent telephone communication skills, including strong listening and comprehension skills are required. Excellent interpersonal, analytical, problem solving are required.

Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact with various functional areas and Ministry Organizations.

Ability to work independently and with minimal supervision.

PC experience and demonstrated proficiency in MS Word, PowerPoint, Excel, Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.


Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.

Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

Manual dexterity is needed in order to operate a computer keyboard.

Must possess the ability to comply with Trinity Health policies and procedures.

Must be able to travel to the various Trinity Health sites as needed.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.


Job Number: 00103547

Location: Livonia, MI

Organization Name: Trinity Health

Facility: SO - Trinity Health System Office

Employment Type: Full time

Hours: 40