Trinity Health Director of Performance Management (Region) in Livonia, Michigan
Serves as the leader for one of three regional client services teams with responsibility for identifying opportunities for enhancement and/or standardization initiatives, managing the long-term success and sustainability of those initiatives, and of continuous improvement projects across Trinity Health Revenue Excellence. Regular collaboration with System Office, RHM leadership, and PBS leaders will be essential to achieve sustained success in transformational initiatives and continuous improvement. This position reports to the Director Performance Management (System).
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Leads client services efforts for one of three PBS locations for both the Hospital and Medical Group.
Oversees direct collaboration with System Office, PBS leaders, and RHM leadership to drive improvement and embed consistent process to sustain best known practice solutions for PBS and RHM operations.
Interprets regional trends and connects data to system-wide operational decisions and functional processes.
Oversees and directs client service management to identify opportunities to enhance revenue potential through market and operational trends ensuring continual market relevance of practices and growth.
Serves as an escalation point for RHM CFOs and System Office Vice Presidents to remove barriers at the regional and national level.
Oversees and directs client service management in the development and communication of policies/procedures and other business documentation, as well as conducting special projects, studies and initiatives. Develops and manages plans of action for those areas not meeting expectation.
Acts as a change leader, systematically driving and implementing change throughout Trinity Health and local regions allowing for centralized change implementation and management.
Creates and maintains a culture supportive of personnel by fostering individual motivation, teamwork and high levels of performance and accountability utilizing a participative management style to ensure staff retention. Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
Maintains professional development and growth through journals, professional local, regional and national affiliations, continuing education programs, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general:
- Develops and implements an annual plan of personal and professional development.
Serves in a leadership role and promotes positive Human Resource Management skills by fostering teamwork between business and clinical stakeholders and by recruiting, retaining, training, mentoring, developing, and managing staff to achieve strategic objectives.
Other duties as needed and assigned by the Director (System).
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Must possess a comprehensive knowledge of end to end revenue cycle strategies, as normally obtained through a Bachelor’s degree in Business or Healthcare Administration or a related field, and minimum of seven (7) years of Revenue Cycle/Management experience, specifically management of continuous/process improvement projects and initiatives or an equivalent combination of education and experience. Master's degree preferred.
Broad-based and comprehensive knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing methods and techniques.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Exhibits superior management skills that emphasize team‑building and strong leadership with the ability to provide clear direction to the department.
Ability to create and maintain a culture supportive of personnel by fostering individual motivation, teamwork and high levels of performance and accountability utilizing a participative management style to ensure staff retention. Ability to identify action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
Ability to continuously learn and seek professional development and growth through journals, professional local, regional and national affiliations, continuing education programs and seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general.
Demonstrated experience serving in a leadership role and promoting positive Human Resource
Management skills by fostering teamwork between business and clinical stakeholders and by recruiting, retaining, training, mentoring and managing a staff able to achieve strategic objectives.
Managerial and supervisory experience. Ability to build relationships across the organization, leading by influence in all of Trinity Health’s locations to create a shared vision and system-wide strategy. Ability to deliver consistent service utilizing the requisite subject matter knowledge and expertise to address culture, people, process, structure and technology related issues.
Ability to create and deliver a forward-thinking, strategic vision that aligns with Trinity Health’s strategic initiatives and to maximize execution of the business strategy.
Ability to collaborate with leadership as a credible, results-driven and valued business partner by engaging in proactive discussions and decisions around mission attainment, business performance, financial operations and impacts, negotiations, strategy and development of key programs and processes to identify and address current and future business and people challenges.
Ability to be the front-line change leadership agent to enable and deliver long-lasting and sustainable organizational changes while minimizing disruption to the patients, colleagues, and business. Seeks innovative ways to deliver higher value programs and services more efficiently and effectively.
Proven ability to effectively lead and manage team(s), including direct report(s), in ongoing operations and services against targeted performance indicators and budget. Proven ability to manage projects independently and to effectively lead team members by leveraging their contributions to accomplish project success.
Strong leadership, integration, and execution skills. Considerable experience in planning, formulating, and executing strategies. Ability to define programs, processes or business objectives and scope. Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, and risks, business needs/gaps, and understand customer/stakeholder interests.
Strong interpersonal, consultative, relationship building and conflict management skills to initiate and develop productive, collaborative partnerships with all levels of leadership across the organization. Ability to foster relationships with colleagues built on sustainable trust to provide long-lasting, comprehensive advice and service on operational related issues. Ability to effectively influence results, garner support, and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuance of situation and react/plan accordingly.
Advanced analytical, evaluative and problem-solving skills to serve in an advisory role in inspiring and initiating new ideas, determining strategies in the absence of guidelines, fostering innovative approaches to situations/process/issues.
Excellent written and verbal communication skills to effectively identify, assess and facilitate improvements and resolution and to present advisory, persuasive and authoritative recommendation to all levels.
Must demonstrate strong organizational skills leading a combination of direct and dotted‑line reporting relationships. Exhibits strong, collaborative leadership qualities that can bridge across multiple disciplines
Must be able to operate effectively in a collaborative, shared responsibility environment
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites (X%) as needed.
Must possess the ability to comply with Trinity Health policies and procedures.
Job Number: 00110285
Location: Livonia, MI
Organization Name: Trinity Health
Facility: SO - Trinity Health System Office
Employment Type: Full time
Shift: Day Shift