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Trinity Health Clerical Assistant II - St. Mary Mercy Hospital, Livonia in Livonia, Michigan



  • The Guest Services receptionist is responsible for greeting patients and visitors.
  • Answering patient information calls.
  • Provides directions to various areas in the hospital.
  • Accessing hospital information systems to provide patient information
  • Communicating and promoting a positive professional image.
  • The Receptionist will maintain a warm smile, approachable attitude and have a professional demeanor.
  • In addition, they must have the ability to speak with a clear, pleasant and understandable voice.


  • Experience with computers necessary. Uses computer to access information regarding patients and understands what constitutes appropriate information.
  • Acts as a resource agent for visitors, patients, and staff members regarding the following:
  • Directions to specific departments/areas of hospital.
  • Discharge procedures of patients, as it relates to family/patient responsibilities.
  • Accessing Pastoral Care.
  • Information regarding visiting policies.
  • Information regarding delivery policies.
  • Ability to communicate in a professional manner both written and verbally.
  • Ability to utilize hospital information systems and hospital directories.
  • Ability and temperament to adapt to change.
  • Ability to exercise good judgment in a crisis situation.
  • Ability to utilize phone to transfer calls.
  • Ability to operate pagers and miscellaneous communications equipment.


  • High School Diploma
  • General computer knowledge
  • Six months to one-year previous receptionist/customer service preferred.

Pay Range is $12.14 - $16.40 an hour, based on experience

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Job Number: 00160532

Location: Livonia, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - St. Mary Hosp Livonia

Employment Type: Part time

Shift: Rotating Shift

Hours: 20