Mutual of Omaha Sales Comp Analyst I/II/III/IV – Group Compensation Team (Distribution Compensation) Omaha, NE in LINCOLN, Nebraska
The Sales Compensation Analyst will manage a standard compensation/incentive/persistency program while supporting the team environment with various administrative functions associated with calculation, payment and accounting. Utilize the appropriate systems and apply contract provisions, regulations and corporate guidelines to facilitate calculation, payment and accounting.
Essential Job Functions:
Manage assigned standard calculation processes for compensation, production measures, incentives, persistency, subsequent payment, reporting process and controls to ensure accurate and timely information and payment is released to distribution network. Follow administrative procedures to ensure that terms and provisions of the contract and corporate guidelines are met.
Provide excellent customer service and service recovery to include handling complaint/error situations that result in customer satisfaction. Meet expectations with accurate, complete and timely service. Foster effective business relationships with producers and their management. Receive incoming inquiries, analyze and refer to appropriate areas when necessary. Explain contractual provisions, federal laws, state regulations and corporate guidelines.
Supports the team environment with various administrative and project functions associated with the compensation/incentive/persistency function. Perform maintenance on the various databases including updating compensation rates and formulas based on approved compensation/incentive/persistency program rates and rules.
Process compensation/incentive/persistency information and analyze and secure the necessary data required to execute the contract or program guidelines. Utilize the appropriate systems, apply contract provisions, regulations and corporate guidelines to facilitate the calculation, subsequent payment, accounting and control process.
Analyze compensation/incentive/persistency results to ensure compliance with contract terms and provisions, federal, state and corporate guidelines. Communicate with team specialist or supervisor on any non-compliance with contract terms and provisions or guidelines. Work with team and IS to determine and initiate appropriate resolution to non-compliance. Authority to approve compensation/incentive/persistency adjustments within the standard limits.
Stays abreast of state and federal laws and regulations and current with corporate compliance guidelines to ensure consistent application and uniformity in the department's procedures and practices. Develop and maintain a working knowledge of distributions compensation contract terms and provisions, corporate compensation guidelines, regulations, and business trends in the insurance and service industries.
Implement the required administrative activities related to compensation, incentive and persistency resulting from changes to contractual agreements, sales hierarchies, compensation/incentive/persistency arrangements and revisions to Company administrative policies and procedures.
This position requires extensive or prolonged typing/keyboarding.
This position requires sitting over 66% of the time.
This position requires Visual Acuity at 20 inches (or less) over 66% of the time.
This job posting is reflective of the Distribution Sales Compensation Analyst I essential functions, qualifications, and physical requirements. The Distribution Sales Compensation Analyst I, Distribution Sales Compensation Analyst II, III, and IV levels have variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.
Good human relations, oral and written communication skills.
Good planning and organizational skills.
Good analytical, decision-making and problem-solving skills.
Good customer service skills.
Good judgment and a strong sense of urgency to meet aggressive goals and time service standards.
Working knowledge of accounting principles.
Extensive understanding of computer systems such as email, data entry, and Microsoft products (Excel), with proficient keyboarding skills, in addition to multiple systems navigation expertise.
Ability to remain calm and continue to work well under stressful situations/phone calls
Completed Associate’s/bachelor’s degree in Finance and/or Accounting
3-5 Years’ experience providing effective customer service via multiple channels on the phone written/email, correspondence, etc.
Experience in financial services or other regulated industry
Experience working with compensation and/or commission calculations
Knowledge of Lean Principles and Operational Excellence techniques
Experience working with Group Compensation Plans
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.
For all other inquiries, contact our HR Helpline at 1-800-365-1405.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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